Transforming Insurance Technology with GEICO
GEICO is a leading name in the insurance industry, renowned for its innovative approach and customer-centric services. As a wholly-owned subsidiary of Berkshire Hathaway, GEICO offers a stable and rewarding work environment with opportunities for career advancement. We're now seeking an exceptional leader to join our team as a Director - Workflow and Orchestration, who will play a pivotal role in shaping our technology landscape.
About the Role
As a Director - Workflow and Orchestration, you will be responsible for defining, building, and driving our quality enablement practice. Your expertise will be crucial in enabling automated end-to-end and contract testing across our core insurance platform and other capabilities within GEICO tech. You will leverage appropriate open-source platforms to drive innovation and efficiency.
Key Responsibilities
- Manage customer relationships for functional areas, ensuring alignment with business objectives and operational support.
- Direct the effective operations of functional work processing areas, driving process improvements and productivity gains.
- Provide management and technical guidance to systems and programming activities, including off-hours support for outage events in Tier 1 Application areas.
- Ensure stable and reliable delivery of applications to production users within Service Level Agreements (SLAs).
- Plan, develop, schedule, and maintain specific systems and projects, and direct the programming, monitoring, and modification of specific programs through technical managers.
- Investigate interruptions to functional areas of existing computer systems and implement solutions.
- Oversee hiring, terminating, promoting, and transferring associates within the section, and evaluate staff performance.
- Review and approve section salary budgets, manpower requirements, and other qualitative planning.
- Craft, communicate, and execute a vision and mission for the team, building and sustaining relationships across teams and divisions.
- Negotiate with external vendors to secure the best tools and resources for project execution.
- Work with your Officer to address project dependencies, negotiate delivery dates, and ensure timely project completion.
- Identify and mitigate project risks, presenting detailed solutions and alternatives.
- Report on team progress and key metrics, and propose areas for improvement.
- Cultivate a culture that motivates team members to achieve higher levels of performance.
- Execute change management processes and best practices, adapting approaches as necessary.
- Build and maintain strong relationships with team members to foster an environment of trust.
- Coach team members to be receptive to feedback and cultivate a growth mindset.
- Identify technical or analytical skill gaps and develop plans to remediate them.
- Craft strategic and persuasive arguments to drive projects that enhance process improvement, cost leadership, and customer experience.
Essential Qualifications
To succeed in this role, you must have:
- 10+ years of experience in IT Project Management or leadership.
- A Bachelor's Degree or equivalent experience.
- Completion or active pursuit of GEICO core education requirements for management.
- Proven success in implementing large-scale projects across multiple disciplines.
- A reputation for effective engagement with team members and a genuine interest in their career development.
- Deep understanding of multiple business domains and application ecosystems.
- Experience building and using workflow and orchestration platforms.
- Understanding of the nuances around buying vs. building such platforms.
- Experience working in hybrid environments (cloud and on-prem infrastructure) and automating across distributed systems.
- Knowledge of orchestration and integration in microservices and cloud-native architectures.
- Familiarity with Low Code / No Code and Robotic Process Automation landscapes and use cases.
- Experience with digital transformation and business process automation.
- DevOps and Agile delivery experience.
Preferred Qualifications
While not mandatory, the following qualifications will be considered advantageous:
- Experience in the insurance industry.
- Knowledge of specific workflow and orchestration technologies.
- Certifications in relevant technologies or management practices.
Skills and Competencies
To excel in this role, you will need:
- Effective decision-making skills with sound judgment and tactful communication.
- The ability to craft, communicate, and execute a clear vision and mission.
- Strong relationship-building skills across teams and divisions.
- Negotiation skills to secure the best tools and resources.
- Initiative and creativity in solving problems and driving innovation.
- Clear and concise communication tailored to the audience.
- Leadership maturity with ownership of successes and failures.
- The ability to balance multiple assignments and prioritize tasks effectively.
- Confidence in decision-making with a strategic impact.
- Continued understanding and growth in emotional intelligence.
Career Growth Opportunities and Learning Benefits
At GEICO, you will have access to a range of career development opportunities and learning benefits, including:
- Tuition Reimbursement.
- Paid Training and Licensures.
- Career advancement opportunities within a financially stable organization.
Work Environment and Company Culture
GEICO is committed to providing a work environment that is free from discrimination and harassment, with mutual respect among all associates and applicants. We accommodate qualified individuals with disabilities to enable them to perform the essential functions of the job. Our culture emphasizes productivity, trust, and respect, allowing associates to work to the best of their ability.
Compensation, Perks, and Benefits
As an Associate at GEICO, you will enjoy a comprehensive Total Rewards Program, including:
- Competitive salary ($130,000 - $300,500 per annum).
- Premier Medical, Dental, and Vision Insurance with no waiting period.
- Paid Vacation, Sick, and Parental Leave.
- 401(k) Plan.
- Tuition Reimbursement.
- Paid Training and Licensures.
Join Our Team!
This is an exceptional opportunity to grow your career with a leading insurance provider. If you have the skills and passion we're looking for, please submit your application today. At GEICO, we are committed to equal employment opportunities and a culture of inclusion and respect.
Apply Now