DOXA Insurance Holdings - Technical Product Manager

About Us:

DOXA is an award-winning specialty insurance platform that acquires and develops niche-market insurance program administrators, underwriting companies, and distribution partners including MGAs, MGUs, brokers, and direct-to-consumer operators. We provide centralized sales, marketing, underwriting, and operational support that helps our companies unlock their full growth potential.

With hundreds of custom specialty insurance programs and partnerships and more than 20,000 agent and broker relationships nationwide, DOXA’s rapid growth is reaching new heights.

Our rapid evolution means we can deliver on something most companies just talk about; building a workplace where talented professionals are drawn to the impact they can make. We offer competitive benefits and compensation, but what really differentiates us is our culture empowerment and commitment to innovation in the specialty insurance space.

If you're an ambitious professional looking to evolve your career, we'd love to talk. Ready to join a community of experts redefining the specialty insurance space?

Technical Product Manager

This role is critical to DOXA’s ability to support growth, new product development, and operational scalability across multiple programs and divisions. 

Position Overview

Reporting to the Product Owner, this Technical Product Manager is responsible for the development, stability, and evolution of DOXA’s homegrown Policy Administration System (PAS). This role operates at the intersection of product management, engineering, and system operations to ensure the platform remains scalable, maintainable, and aligned with business needs.

The role partners closely with the Product Owner and technical leadership to execute against the PAS roadmap. While architectural direction is defined by leadership, this role owns day-to-day delivery, including sprint planning, backlog management, and cross-functional coordination.

This position serves as the primary owner of execution and delivery for the PAS platform, ensuring solutions are effectively implemented, documented, and scalable across programs and divisions.

Key Responsibilities

Platform Management

· Maintain deep familiarity with the architecture and functionality of the Policy Administration System (PAS).

· Ensure enhancements align with architectural standards and long-term maintainability.

· Identify technical risks, dependencies, and performance considerations.

· Coordinate resolution of issues across application, infrastructure, and business processes.

· Partner with Architecture and IT teams to maintain system stability, performance, and reliability.

Delivery Ownership and Execution

· Manage the technical backlog for the PAS platform including application development, database changes, integrations, and infrastructure considerations.

· Ensure development stories contain sufficient technical detail for efficient implementation.

· Validate technical designs and integration patterns for scalability across multiple DOXA programs and divisions.

· Ensure delivery of development efforts across engineering, QA, database, and integration teams.

· Assist developers in understanding system behavior, legacy code constraints, and implementation approaches.

· Own sprint planning, backlog grooming, and execution within a 2-week sprint model.

· Establish and mature Agile delivery processes, including sprint ceremonies (planning, standups, retrospectives).

· Ensure consistent backlog prioritization and sprint readiness to support predictable delivery.

Solution Design & Requirements

· Translate business requirements into scalable technical solutions.

· Ensure technical feasibility and alignment during requirements discussions.

· Assess impacts across core PAS functions (policy lifecycle, underwriting/rating, accounting, integrations, reporting).

Data, Testing & Troubleshooting

· Investigate data anomalies and system behavior using SQL and diagnostics.

· Support root cause analysis for production issues and policy transaction errors.

· Partner with QA and business teams to validate system behavior and data integrity.

· Coordinate end-to-end testing and drive resolution of defects.

Documentation and Knowledge Management

· Maintain documentation of PAS architecture, system workflows, and integration patterns.

· Ensure all new development includes appropriate technical and functional documentation.

· Document system behavior, edge cases, and known constraints to reduce reliance on personal knowledge.

· Establish and maintain implementation playbooks to support onboarding of new programs and divisions.

Experience

· 4+ years of technical product management or similar platform ownership experience.

· 3+ years of experience supporting insurance systems or enterprise application platforms.

· Experience working with technical and business teams.

· Proven track record delivering complex technical initiatives and maintain them

Technical Skills

· Strong understanding of policy administration systems and insurance workflows.

· Experience with Agile development methodologies and tools.

· Familiarity with API’s, system architecture, and data flows.

· Working knowledge of .NET applications and SQL Server.

Core Competencies

· Strong problem-solving and analytical skills.

· Ability to communicate effectively with both technical and business audiences.

· Ability to manage multiple priorities in a fast-paced environment.

· Strong organization and documentation skills.

Preferred Qualifications

· Previous experience within MGA/MGU company.

· Experience with specialty insurance lines (Property, Auto, D&O, E&O, Cyber, etc.).

· Experience with cloud platforms and modern architecture.

· Background in business analysis, development, or technical architecture roles.

Key Success Metrics

· Achieve working understanding of PAS architecture within 3 months.

· Assume day-to-day technical management within 6 months.

· Deliver new programs using established technical patterns.

· Improve delivery predictability and reduce blockers.

· Establish complete system documentation and implementation playbooks.

· Align/implement a consistent 3-week sprint Agile delivery model within 3-6 months.

Benefits & Work Environment

DOXA Insurance Holdings offers a dynamic work environment and a collaborative culture. Our headquarters is located on the 10th floor of the Indiana Michigan building at 101 E. Washington in the revitalized downtown Fort Wayne, Indiana