Role Overview
We are seeking a motivated and client-focused Dutch Speaking Customer Agent For ING to join a prestigious banking support team based remotely within Bulgaria. This is an outstanding opportunity for Dutch-speaking professionals to build a meaningful career in the banking and financial services sector, representing one of Europe's most recognised and trusted banking institutions.
What You Will Do
Provide professional, accurate, and timely customer support to Dutch-speaking ING banking clients via phone, email, and live chat channels. Assist customers with a wide range of banking enquiries, including account management, online banking navigation, payment queries, and product information.
Why It Might Be a Fit
Native or fluent Dutch language skills, both spoken and written, are essential for this role. Previous experience in customer service, ideally within banking, financial services, or a related industry, is highly advantageous.
Requirements
- Native or fluent Dutch language skills, both spoken and written
- Previous experience in customer service, ideally within banking, financial services, or a related industry
- Strong communication skills and the ability to handle sensitive banking-related queries with professionalism, empathy, and discretion
- Comfortable working in a remote environment with a reliable internet connection and a suitable, quiet workspace
- Basic proficiency in English to facilitate internal communication and training within a multinational team environment
Benefits
- Competitive Monthly Salary
- Fully Paid Training programme
- Comprehensive Health Insurance coverage
- Fully Paid Relocation Package
- Monthly Performance Bonus
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