Elite Payroll Onboarding Associate

About the position Responsibilities • Provide awesome customer service at all times while assisting customers with their Elite Payroll setup, either by scheduled appointments, messaging, or back office data entry • Manage a pipeline of multiple new accounts and ensure long-term customer success from the beginning of their product purchase through onboarding and running first payroll • Proactively communicate with customers and follow through with requests, feedback and questions via scheduled appointment and messaging • Use mathematical problem-solving and troubleshooting techniques to get to the root of complex payroll issues and/or product questions • Maintain clear and thorough notes for each customer engagement • Educate customers on key features of their Elite Payroll Subscription and other Intuit products & services that can support their business needs and goals • Participate in Continual Improvement activities aimed to positively impact the customer and expert experience • Collaborate closely with other stakeholders (e.g. Sales, cross-functional teams, and external partners) to drive business results and solve customer payroll or accounting needs Requirements • In depth payroll experience / Certified Professional Payroll (CPP) is an advantage • 2+ years accounting, bookkeeping, financial or technical support experience with an emphasis on providing excellent service is highly desired • Excellent verbal, written business communication skills to inspire customer confidence via phone and messaging • Strong computer and typing skills; comfort with web-based and desktop applications • Ability to learn Intuit products, techniques and processes quickly in a training environment and ability to transfer learning to work environment • Passion for creative problem-solving • Savvy time manager and multi-tasker with ability to juggle multiple priorities and deadlines within a high volume and fast paced environment • Knack for listening to and empathizing with customers to build strong, meaningful relationships • Superior analytical and troubleshooting skills; ability to determine from a complex set of variables how to resolve payroll issues • QuickBooks Online and/or Desktop experience highly desired • Desire to learn and understand the small business ecosystem and payroll • Bilingual in English/Spanish is a plus • High school diploma or GED required; Bachelor's degree is preferred with accounting or computer background Nice-to-haves • Bilingual in English/Spanish is a plus • QuickBooks Online and/or Desktop experience highly desired Benefits • Competitive compensation package • Cash bonus eligibility • Equity rewards • Benefits in accordance with applicable plans and programs Apply tot his job