At arenaflex, we're revolutionizing the way organizations approach governance, privacy, and security. With a foundation in data understanding and a team that developed and deployed market-leading CASB & DLP technology, we've created a platform that leverages automation and workflows to solve complex business challenges. Our simplified interface promotes collaboration across the business, making it easy to use, quick to deploy, and customizable. This is why companies choose arenaflex over stitching multiple vendors together to address their challenges.
As an Enterprise Customer Success Manager at arenaflex, you'll play a critical role in building key relationships with our customers, working closely with Directors/Managers of Data Security/Privacy/Governance, Data Engineers, Security Architects, and Privacy teams to implement best-in-class modules from our Data Command Center. Your primary objective will be to ensure our customers adopt and realize the recurring value from our platform, driving increased customer satisfaction, value, retention, and expansion of our platform footprint.
**What You'll Do:**
* Own and drive onboarding, adoption, and advocacy across a portfolio of customers
* Work with customers to build success plans, establish critical goals, and aid customers in achieving their objectives
* Design and execute a value roadmap for each customer in your portfolio
* Establish regular cadence calls (Weekly, Monthly, Quarterly) with each assigned customer
* Conduct Quarterly business reviews to ensure successful outcomes from arenaflex solutions
* Review executive dashboards and program status, continually measuring and monitoring customer health metrics and KPIs
* Solidify your position as a trusted advisor/strategic advisor with all customers and drive continued value of our products and services
* Partner with arenaflex Account Team (Account Executives, Solution Architects, Sales Engineers, and Training) to find opportunities for new usage of arenaflex across organizational functions, and build contract renewal, upsell, and cross-sell opportunities
* Define success plans for at-risk customers and execute them in collaboration with functional team
* Act as the voice of the customer internally to advocate customers' needs
* Leverage internal tools to archive customer activity and other key data points
* Identify and communicate areas for improvement in the customer experience including both product and process
**What You Need to Succeed:**
* 5+ years relevant work experience in customer success, consulting, post-sales technical account management, and similar roles
* Strong consulting, project management, and/or business analyst skills with proven results working as a trusted advisor to drive business value for customers, including the ability to interact with client teams at various levels of technical and non-technical depth
* Excellent written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner for both executive and end-user audiences
* Previous experience with a Cyber/data security solutions company and/or an enterprise software company working with large enterprise customers highly desired
* Strong knowledge of SaaS and Multi-cloud (AWS, Azure, GCP) architectures, as well as the traditional on-premise model
* Solid understanding of complementary data security concepts, such as data discovery, DLP, encryption/tokenization, data masking, access control, rights management
* Familiarity with various types of structured and unstructured data systems across SaaS, Multi-cloud, and traditional, self-managed systems
* Fundamental technological knowledge of networking environments
* Experience installing and supporting enterprise software on Windows and UNIX platforms
* Prior experience with arenaflex Software solutions is preferred or relevant experience with enterprise applications, security management, systems management, identity management, and/or policy management solutions
* Up to 25% travel
**About Us:**
arenaflex solves challenges across governance, privacy, and security. With a foundation in data understanding and a team that developed and deployed market-leading CASB & DLP technology, we've created a platform that leverages automation and workflows to solve complex privacy, data, and security business challenges with a simplified interface promoting collaboration across the business. Ease of use, quick to deploy, and customizable are all reasons why companies choose arenaflex versus stitching multiple vendors together to address their challenges.
The exponential growth of data brings massive new opportunities, but also brings increasingly perilous security, compliance, and privacy risks. At arenaflex, our mission is to enable organizations to safely harness the incredible power of data and the cloud by controlling the complex security, compliance, and privacy risks. arenaflex's solution uniquely combines AI-powered data intelligence with full workflow automation, simplifying compliance with GDPR, CCPA, LGPD, and other regulations. Granular insights into structured and unstructured data enable organizations to monitor risk, control access, and protect sensitive data at scale.
**Why Join arenaflex?**
* Be part of a dynamic and innovative team that's revolutionizing the way organizations approach governance, privacy, and security
* Work with a cutting-edge platform that leverages automation and workflows to solve complex business challenges
* Collaborate with a talented team of experts who share your passion for delivering exceptional customer experiences
* Enjoy a comprehensive benefits package, including competitive salary, comprehensive health insurance, retirement plan, and generous paid time off
* Take advantage of ongoing training and development opportunities to enhance your skills and advance your career
* Be part of a company that values diversity, equity, and inclusion, and is committed to creating a workplace that's welcoming and inclusive for all
**How to Apply:**
If you're a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!