Join Our Dynamic Team at National Service Bureau (NSB)
National Service Bureau (NSB), a leading national agency specializing in Insurance Subrogation and Accounts Receivable Management, is seeking highly motivated individuals to join our growing team as Entry Level Call Center Representatives. With offices in Bothell, WA, and Sarasota, FL, we offer a hybrid work schedule that combines the benefits of working from home with the camaraderie of in-office days. As a "People First" company, we prioritize the growth and well-being of our team members, providing a supportive environment that fosters success.
About Our Company and Industry
NSB has been a trusted name in the industry for over 35 years, built on a foundation of self-motivated, accountable, and engaged professionals. Our expertise in insurance subrogation and accounts receivable management has enabled us to grow steadily, and we're now looking for talented individuals to help us continue this trajectory. As a Call Center Representative, you will play a critical role in our operations, working closely with insurance companies, clients, and team members to achieve our goals.
Key Responsibilities
- Communicate effectively via phone with diverse individuals, including insurance companies and clients, to negotiate and recover outstanding balances.
- Make a significant number of outbound calls daily (75+), utilizing software to update account information and facilitate communication.
- Lead conversations to achieve the highest possible recoveries for our clients, demonstrating strong negotiation skills.
- Collaborate with team members to coordinate on accounts, ensuring seamless communication and efficient issue resolution.
- Maintain accurate and detailed records of account interactions, adhering to company policies and procedures.
- Meet or exceed collector target metrics, demonstrating a commitment to performance excellence.
Essential and Preferred Qualifications
Essential Qualifications:
- Ability to work a hybrid schedule, dividing time between working from home and in-office days.
- A secure home office setup, including dedicated high-speed internet, a quiet and distraction-free workspace, and a professional backdrop for video collaborations.
- Strong empathy and professionalism, with excellent communication and interpersonal skills.
- Self-motivation and a positive attitude, with the ability to stay focused and driven in a fast-paced environment.
- Attention to detail and effective time management skills, with the ability to multitask and prioritize tasks.
- Proficiency in computer skills, including typing and the ability to quickly adapt to new software and collaboration tools.
Preferred Qualifications:
- Previous experience in a call center or customer service environment, particularly in insurance or financial services.
- Familiarity with insurance subrogation and accounts receivable management principles.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
Skills and Competencies for Success
To excel as a Call Center Representative at NSB, you'll need to demonstrate a range of skills and competencies, including:
- Effective Communication: The ability to clearly articulate complex information, negotiate with diverse stakeholders, and build strong relationships.
- Resilience and Adaptability: The capacity to handle rejection, adapt to changing priorities, and maintain a positive outlook in a dynamic environment.
- Technical Skills: Proficiency in using software applications, collaboration tools, and other technologies to manage accounts, communicate with stakeholders, and achieve performance goals.
- Analytical and Problem-Solving Skills: The ability to analyze data, identify trends, and develop effective solutions to complex problems.
Career Growth Opportunities and Learning Benefits
At NSB, we're committed to the growth and development of our team members. As an Entry Level Call Center Representative, you'll have access to comprehensive training and ongoing support to help you succeed in your role. Our training program is designed to equip you with the skills and knowledge necessary to excel in the industry, and our experienced Training Manager and Management Team will guide you every step of the way.
As you progress in your career with NSB, you'll have opportunities to develop new skills, take on additional responsibilities, and advance to leadership roles. Our performance-based incentives and competitive compensation package ensure that your hard work and dedication are recognized and rewarded.
Work Environment and Company Culture
At NSB, we pride ourselves on our positive and supportive work environment. Our team is diverse, friendly, and passionate about delivering exceptional results. We prioritize work-life balance, offering a Monday-to-Friday schedule with no nights or weekends. Our hybrid work arrangement allows you to enjoy the benefits of working from home while still being part of a collaborative and dynamic team.
Our company culture is built on five core values:
- Follow Through: We commit to delivering on our promises and following through on our commitments.
- Be Engaged: We're passionate about our work and engaged in our community, striving to make a positive impact.
- Think First: We approach challenges with a thoughtful and reflective mindset, considering the impact of our actions.
- Be Respectful: We treat others with respect, empathy, and kindness, fostering a culture of inclusivity and compassion.
- Be Accountable: We take ownership of our actions and outcomes, holding ourselves accountable for our performance.
Compensation, Perks, and Benefits
NSB offers a competitive compensation package, including:
- A guaranteed hourly rate plus uncapped commission, with an OTE (On-Target Earnings) range of $65,000 to $110,000.
- A hybrid schedule that combines work-from-home and in-office days.
- Paid vacation, holidays, and sick time, ensuring you have the time you need to rest and recharge.
- A 401(k) plan with employer matching contributions, helping you plan for your future.
- Medical, dental, and vision insurance with employer contributions, providing you with comprehensive coverage.
- A company-provided Employee Assistance Program (EAP), offering support and resources for your well-being.
Join Our Team and Start Your Journey to Success
If you're a motivated and driven individual looking for a rewarding career opportunity, we invite you to join our team at NSB. As an Entry Level Call Center Representative, you'll have the chance to develop new skills, work with a talented team, and contribute to the success of our company. Apply now and take the first step towards a fulfilling and challenging career in insurance subrogation and accounts receivable management.
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Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
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