Entry-Level Office Support – Service Department

About Us: Great Western is a leader in security and communications solutions. We provide fire alarm, intrusion detection, access control, and monitoring services across the state of New Mexico. Our team is growing, and we’re looking for a detail-oriented individual to join our office staff in a support role. Position Overview: This is an entry-level office position focused on administrative support for our monitoring contracts, test and inspection scheduling, and related compliance documentation. The ideal candidate is highly organized, detail-oriented, and eager to learn. Responsibilities: • Manage and maintain monitoring service contracts and customer records • Schedule and track test and inspection appointments • Prepare and process required compliance documentation • Assist with reporting and follow-up on inspections and contract renewals • Provide general administrative support to the operations team • Communicate with customers and field technicians as needed Qualifications: • Strong attention to detail and accuracy in data entry and documentation • Excellent organizational and time management skills • Proficient in Microsoft Office (Excel, Word, Outlook) • Strong written and verbal communication skills • Ability to work independently and as part of a team • High school diploma or equivalent required; some college or office experience preferred but not required Bonus Points For: • Experience in the fire alarm, security, or low-voltage industry • Familiarity with software like Jobber or Formlinks • Prior office experience handling contracts, scheduling, or compliance paperwork What We Offer: • Hands-on training and opportunities for growth in the security industry • Supportive team environment • Starting pay $17/hr • Standard benefits: • Dental insurance • Health insurance • Paid time off • Retirement plan • Vision insurance Job Type: Full-time Pay: From $17.00 per hour Expected hours: 40 per week Benefits: • Dental insurance • Health insurance • Paid time off • Retirement plan • Vision insurance Work Location: In person Apply tot his job