This is a remote position.
Event Operations & User Enablement Coordinator (Evening & Weekend Coverage)
Php 40,000–60,000/month | Remote (Philippines) | Supporting a Global Event Technology Platform
If you understand how events actually run — from setting up ticketing pages and managing attendee registrations to sending invitations and handling last-minute event changes — and you enjoy solving real operational problems inside software platforms, this role may be a strong fit.
This is not a high-volume customer service job.
It is a specialist support role designed for someone who already understands event coordination workflows and can help other organisers troubleshoot issues when they are preparing for live events.
During your shift, you may be the person an organiser relies on when something isn’t working and their event timeline is moving fast.
You will also help build the tutorials and knowledge resources that make the platform easier for thousands of organisers to use.
Why This Is a Standout Role
You will support a growing international event technology platform used by hundreds of thousands of organisers across multiple countries.
You will work remotely with a small international team that values practical thinking, clear communication, and dependable support coverage.
The company has chosen to invest in human expertise rather than automated support, which means experienced professionals who understand event workflows are valued.
Your input will also help improve:
- Knowledge base articles
- Video tutorials
- Platform documentation
- Product feedback shared with the development team
You will work closely with the Customer Support Director, contributing to systems that thousands of event organisers depend on.
For the right person, the role offers long-term remote stability and the opportunity to grow into deeper platform or operations responsibilities over time.
What You’ll Be Owning
This role combines event operations knowledge, software troubleshooting, and knowledge system development.
Your main responsibility is ensuring event organisers receive clear, accurate support during evening and weekend hours when the primary team is offline.
You will take the lead on:
Customer Support Coverage
Respond to organiser questions via chat and email using Intercom during assigned evening and weekend shifts.
Event Workflow Troubleshooting
Understand the real event task behind each question and guide organisers to the correct solution inside the platform.
First-Contact Resolution
Solve issues in one interaction whenever possible by identifying the root cause and anticipating follow-up questions.
Response & Macro Management
Use Intercom macros appropriately while adjusting responses to match each organiser’s experience level.
Account Verification & Risk Screening
Review new accounts to identify spam or fraudulent activity and approve legitimate users for email-sending permissions.
Knowledge Base Development
Create short screen-recorded tutorials and structured help articles using tools such as Scribe or Zight.
Product Feedback Loop
Identify recurring user confusion points and communicate them to the internal product team.
Process Documentation
Maintain internal SOPs and troubleshooting documentation so the support team operates consistently.
How the Workflow Actually Works
Support Channels
All customer communication is handled through chat and email, not phone calls.
Platform Scope
You will support event tools including:
- Ticketing pages
- Event websites
- Attendee registration management
- Invitations and email communication
- Event promotion workflows
Knowledge Systems
Educational resources are developed through:
- Screen-recorded walkthroughs
- Step-by-step tutorials
- Help centre documentation
Autonomy During Shifts
During your coverage window you may be the primary support contact, so clear thinking and independent judgment are important.
Team Collaboration
Recurring issues, improvement ideas, and product feedback are shared with the wider team regularly.
Requirements
This Role Is a Strong Fit If You:
Have Event Coordination Experience
You have worked with event platforms, ticketing tools, registration systems, or marketing tools used for events.
Understand Event Workflows
You are familiar with the practical steps involved in organising events — registrations, invitations, attendee lists, last-minute adjustments, and communications.
Are Comfortable With Software Platforms
You learn new software quickly and can usually teach yourself how systems work. You do not need to code, but you should be comfortable exploring tools independently.
Communicate Clearly in Written English
Your written communication is professional and easy to understand for Western clients.
Focus on Solving the Real Problem
You look beyond the surface question and help organisers achieve the outcome they are trying to reach.
Work Well Independently
During your shift you may be the only support specialist available.
Have Strong Attention to Detail
Accuracy matters when troubleshooting event setups or documenting processes.
Are Comfortable Working With International Customers
You understand that communication expectations can differ across cultures and adapt accordingly.
Hours, Pay, and Stability
Full-Time Role:
40 hours per week
Schedule Options
Option 1 – Split Coverage Model
Sun & Mon: 10pm–7am PHT
Sat: 8am–4pm PHT
Tue–Fri: 4pm–9pm PHT
Option 2 – Consolidated Coverage Model
Thu–Fri: 2pm–10pm PHT
Sat: 8am–4pm PHT
Sun & Mon: 10pm–7am PHT
Tue & Wed Off
Compensation:
Php 40,000–60,000 per month depending on experience.
Benefits
- HMO medical coverage
- Paid leave and holidays
- Fully remote work environment
- Long-term role with stable schedule
What Success Looks Like
After 60–90 Days
Response Coverage Is Reliable
Customer messages receive responses within the expected support window.
Issues Are Solved Efficiently
Most problems are resolved in one interaction with minimal back-and-forth.
Platform Knowledge Is Solid
You confidently troubleshoot common issues involving event setup, ticketing, and invitations.
Knowledge Resources Are Growing
You have created tutorials or documentation that reduce repeated support questions.
Trust Is Established
The team relies on you to manage evening and weekend coverage without constant supervision.
Benefits
Final Word
This role suits someone who enjoys understanding how software platforms work and helping professionals solve real operational problems.
If you’ve ever thought:
“I like solving problems inside software systems. I just want a role where my judgment and experience are actually used.”
This role offers that opportunity.
You’ll support real event organisers, improve the systems they rely on, and become part of a growing global platform.