Overview
Stealth, mission-critical sector. Seeking a full-time, UK-hours operator who makes high-pressure personal and business problems disappear calmly and fast. You'll work directly with the Director, owning outcomes end-to-end with minimal hand-holding.
Role Snapshot
- Type: Full-time employed role, fully remote
- Schedule: 40 hours/week, 08:00 - 17:00 UK
- Responsiveness: Acknowledge new requests within 10 minutes during core hours; set and keep realistic ETAs
- Location: Global, provided you can work UK hours
What You'll Own (examples, not exhaustive)
- Personal operations at pace: appointments, travel, purchases, vendors, events, follow-ups, and sensitive errands handled discreetly
- Business support as needed: supplier sourcing, light research, simple site/landing commissioning, basic recruitment coordination
- Vendor/partner management: define brief, obtain quotes, compare options, recommend, instruct, and track to completion
- Executive communications: convert long briefs into a crisp TL;DR with options/risks; phone-first to unblock, email to confirm
- Systematisation: every solved task becomes a short SOP/checklist so the next time is faster
How You'll Work (standards and SLAs)
- Phone-first, bias to action: ask the right clarifying questions once, decide, act, and update
- Planning: propose Plan A with pre-validated Plan B/C; escalate early if constraints shift
- Delivery speed: same day for simple actions; 23 days for complex multi-step tasks unless re-agreed in advance
- Documentation: brief options decision outcome captured in a simple, reusable template/SOP
Authority & Guardrails
- You act with sound judgement and seek approval before any material commitment or long-term contract
- Clear escalation paths: surface blockers early, offer options, and recommend a decision
- Occasional out-of-hours support may be required; scheduled in advance where possible
Must-Have Skills & Experience
- Fluent, confident English (C1/C2), including live phone calls with UK-based contacts
- 5+ years in operations/service delivery where you owned outcomes, not just tasks
- Microsoft 365 power user (Outlook, Excel, Word, SharePoint/OneDrive); comfortable with VoIP and virtual desktops
- Research & decision-making: turn noisy inputs into decision-ready comparisons with a clear recommendation
- SOP mindset: you naturally codify repeatable steps and keep things organised
- High integrity & discretion; comfortable handling confidential personal and business matters
Security & Work Setup
- Use your own laptop/desktop; you'll access our secure, virtualised Windows desktop environment
- Reliable internet 50 Mbps down / 10 Mbps up, latency <80 ms
- Quiet workspace and a good headset for calls
- We provide the software and secure access you need
Not a Fit If You
- Need step-by-step instructions or avoid making decisions with incomplete information
- Cannot work 08:00 - 17:00 UK or cannot acknowledge within 10 minutes during those hours
- Avoid the phone or prefer long email threads over fast resolution
- Are uncomfortable handling discreet personal matters alongside business tasks
What Success Looks Like
-
Clear same-day acknowledgements with plan, ETA, and risks
- Fewer escalations and faster resolutions week-on-week
- A growing library of concise SOPs/checklists that make repeat tasks near-instant
Hiring Process (fast and focused)
- Quick CV screen plus electronic screening questions to confirm fit
- Long skills assessment online (self-paced), including an e-interview video component
- Final interview with the Director (Microsoft Teams)