Experienced Assistant Manager of Cargo Customer Service for Relentless and Reliable Air Travel Operations at blithequark

Introduction to blithequark

At blithequark, we are dedicated to providing our employees with a solid work environment that fosters identical opportunities for learning and personal growth. We believe in the power of creativity and innovation to enhance the effectiveness of our operations. Above all, we treat our employees with equal concern, respect, and a concerned mindset, which we expect them to share externally with every blithequark customer. As a leader in the air travel industry, we strive to connect people to what's important in their lives through friendly, reliable, and low-cost air travel.

Job Summary

The Assistant Manager of Cargo Customer Service will play a vital role in helping our Cargo Manager with the daily and monthly obligations of the shipment facility at our station. This position will build relationships, work directly with cargo customers, collaborate with diverse employees at the station, and manage our Cargo Supervisors and Agents. As a professional communicator, the Assistant Manager of Cargo Customer Service will create a significant impact and ensure a safe, efficient, and on-time operation for cargo across our network.

Key Responsibilities

• Verifies that high-quality work is accomplished throughout the Cargo Operation, identifying deficiencies and understanding successes
• Maintains effective operating relationships with station leadership, vendors, and different departments to ensure operational excellence
• Supports the Cargo Manager of Operations with local responsibilities, including hiring and training of Cargo Agents and Cargo Supervisors
• Ensures the productivity of blithequark Cargo Employees and Cargo Contract Handlers with regard to staffing, scheduling, hours of operation, and product carrier levels
• Ensures facilities and equipment are kept in excellent repair and assists with facility projects
• Maintains up-to-date knowledge of all TSA security policies regarding Cargo, as well as blithequark Cargo rules and procedures, and ensures compliance
• Provides attention and support to all blithequark Cargo Customers and Internal Customers
• May perform other task obligations as directed by Employee's Leaders

Essential Qualifications

To be successful in this role, you will need:

• Extensive experience in the areas of Cargo, Ramp, and Operations
• Ability to meet confidentiality expectations regarding confidential, proprietary, and sensitive Company information
• Ability to lead and inspire a team
• Ability to meet the public and work effectively under demanding conditions
• Ability to communicate effectively verbally and in writing
• Ability to remain calm in hazardous conditions and manage emergencies as needed
• High School Diploma or GED required

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience in a union environment and/or union agreement experience
• Knowledge of airport operations compliance
• Leadership experience in Cargo, Ramp, and Operations

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As an Assistant Manager of Cargo Customer Service, you will have access to training and development programs, as well as opportunities for advancement within the company. You will be part of a dynamic team that values creativity, innovation, and teamwork.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, empathy, and inclusivity. We believe in creating a work environment that is welcoming and supportive, where employees can thrive and grow. As an Assistant Manager of Cargo Customer Service, you will be part of a team that values diversity, equity, and inclusion, and is committed to making a positive impact in the communities we serve.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including a salary of $18/hour. In addition to your salary, you will be eligible for a range of benefits, including:

• Free travel on any open seat on all blithequark flights, as well as for your eligible dependents
• Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay
• Potential for annual ProfitSharing contribution towards retirement

Conclusion

If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for the Assistant Manager of Cargo Customer Service position at blithequark. As a member of our team, you will have the opportunity to make a significant impact on our operations and contribute to the success of our company. Don't miss out on this exciting opportunity to join a dynamic and growing company – apply today!

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