Introduction to blithequark and Our Mission
For over two decades, blithequark has proudly served our military community, and we are continuing this tradition with the new TRICARE Dental Program (TDP), which provides dental benefits to 1.8 million active duty family members and National Guard and Reserve members and their families. Our mission is to deliver world-class customer service to America's finest and the families who support them. It's genuinely important work supporting a community that deserves everything we can give them, which is why we are currently hiring associate customer service representatives to join our team.
General Overview of the Role
As an Associate Customer Service Representative at blithequark, you will handle customer inquiries by telephone, email, and/or in-person from individual members, groups, providers, and brokers in a customer service center. Your primary responsibility will be to troubleshoot and resolve customer complaints, ensuring that responses to inquiries are completed timely and according to established service and quality standards. This is a work-from-home opportunity, allowing you to deliver exceptional customer service from the comfort of your own home.
Essential Responsibilities
- Resolves customer inquiries and complaints via written, telephonic, and face-to-face communication in a timely and accurate manner.
- Prepares adjustments for services not properly processed, either systematically or by forwarding to the appropriate area for follow-up and resolution.
- Meets all production, quality, and adherence standards, attending all required training classes to ensure continuous improvement.
- Elevates issues to the next level of supervision as appropriate, demonstrating a proactive approach to problem-solving.
- Maintains accurate records, including timekeeping records, to ensure seamless operations and compliance with regulatory requirements.
- Performs other duties as assigned or requested, demonstrating flexibility and a willingness to adapt to changing circumstances.
Qualifications and Requirements
To be successful in this role, you will need to meet the following minimum qualifications:
- High School Diploma or GED required for all levels.
- 1-2 years of customer service experience in a call center preferred, with healthcare customer service experience strongly preferred.
- Due to Department of Defense (DoD) contract requirements, the incumbent who fills this position must be a US citizen and must also pass a background check.
Preferred qualifications include:
- Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards.
- Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally.
- Ability to take direction and navigate through multiple systems simultaneously.
- Ability to maintain composure under stressful and fast-paced conditions.
- Strong written and verbal communication skills, with the ability to communicate complex information in a simple, customer-facing way.
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Strong problem-solving and analytical skills, with the ability to resolve complex customer complaints.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Strong attention to detail, with the ability to maintain accurate records and ensure compliance with regulatory requirements.
- Ability to work independently and as part of a team, demonstrating a collaborative and flexible approach to work.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As an Associate Customer Service Representative, you will have access to comprehensive training programs, designed to enhance your skills and knowledge in customer service, communication, and problem-solving. You will also have opportunities to advance your career, taking on new challenges and responsibilities as you grow and develop with our organization.
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and supportive work environment, where employees are valued and respected. We believe in fostering a culture of inclusivity, diversity, and equality, where everyone has the opportunity to thrive and succeed. As a remote worker, you will be part of a virtual team, connected through technology and shared goals. You will have the flexibility to work from home, with the support and resources you need to deliver exceptional customer service.
Compensation, Perks, and Benefits
At blithequark, we offer a competitive compensation package, including a salary, benefits, and perks. You will have access to a range of benefits, including health insurance, retirement savings, and paid time off. You will also have the opportunity to participate in our employee recognition and reward programs, designed to recognize and reward your contributions to our organization.
Work Schedule and Training
The work schedule for this role is 11:30 AM-8:00 PM, with training hours from 8:00 AM-4:30 PM for 7 weeks. You will be required to work irregular hours, including holidays and weekends, as needed.
Conclusion and Call to Action
If you are a motivated and customer-focused individual, looking for a challenging and rewarding role, we encourage you to apply for the Associate Customer Service Representative position at blithequark. This is an opportunity to join a dynamic and supportive team, delivering world-class customer service to America's finest and their families. Don't miss out on this chance to make a difference and advance your career. Apply now and take the first step towards a rewarding and fulfilling career with blithequark.
Equal Opportunity Employer
blithequark is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified individuals, regardless of their background, culture, or personal characteristics. If you require accommodation or assistance during the application process, please don't hesitate to contact us.
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