Transforming the E-commerce Experience at Wayfair
At Wayfair, the Experience Configuration group is revolutionizing the way people discover, explore, purchase, and have products delivered to their homes. As a multidisciplinary team of top-notch designers, we're working tirelessly to change the experience of shopping for your home. Our design practice is collaborative, data-driven, and high-speed. We're now seeking a seasoned Associate Director of Product Design to lead our exceptional team of UX designers who are building supplier-facing tools and experiences.
About the Role
As the Associate Director of Product Design, you'll be instrumental in shaping the user experience strategy for Wayfair's supplier-facing products. You'll lead a team of talented UX designers and work closely with cross-functional partners to drive business goals and customer needs. This is a highly visible role that requires a compassionate team leader, a thought leader, and a skilled design professional with a passion for UX.
Key Responsibilities
- Experience Vision and Methodology:
- Develop and execute a clear strategy for the customer experience, aligning design and development efforts with feasibility, scalability, and business impact.
- Collaborate closely with Product Management, Engineering, and Data Analysis partners to foster a customer-centric approach throughout the product development lifecycle.
- Drive a deep understanding of our customers' needs, behaviors, and pain points through effective customer research initiatives.
- Translate customer insights into meaningful design principles and strategies that inform product development and continuous iteration and optimization.
- Utilize data analysis and customer behavior insights to make informed design decisions.
- Design Execution and Delivery:
- Apply design thinking principles and oversee the creation of exceptional customer experiences that meet goals with rich clarity.
- Drive a sense of urgency in the team to deliver work, emphasizing the use of lean tools and methodologies to more quickly deliver work.
- Manage project tasks, responsibility distribution, and ensure timely project delivery while maintaining a high level of quality.
- Team Leadership and Management:
- Lead, inspire, and coach a team of talented UX designers and design managers.
- Foster a collaborative and inclusive team culture that supports creativity, continuous learning, and growth.
- Be a thought leader who can take a step back on overall goals and valuable opportunities, while also acting as a product expert who can work closely with their teams with domain knowledge and design expertise.
Essential Qualifications
To succeed in this role, you'll need:
- A Bachelor's degree or equivalent in Human-Computer Interaction (HCI), Data Engineering, or a related field.
- A solid understanding of design processes; knowledge of what's possible and what's difficult to achieve and/or implement in a digital environment.
- Excellent communication and interpersonal skills: ability to present and articulate ideas, openness to advance conclusions that challenge beliefs.
- Strong skills in current design tools like Figma, Sketch, InVision, Adobe XD, UXPin, and Creative Suite.
- Expertise in creating relevant deliverables, including detailed site maps, user flows/task flows, user journeys, page flows, taxonomies/folksonomies, paths to purchase, wireframes, mockups, and prototypes that address interaction suggestions.
- A portfolio of case studies demonstrating experience in shaping B2B, SAAS, or Enterprise platform intelligence and your unwavering advocacy for the customer, analytical guidance, and strategic thinking.
- Working knowledge of HTML/CSS/JS. Hands-on skills are a plus.
Preferred Qualifications
While not required, the following qualifications will make you a more competitive candidate:
- Experience working in e-commerce or a related industry.
- A proven track record of leading high-performing design teams.
- Experience with design systems and governance.
- Familiarity with Agile development methodologies.
What We Offer
At Wayfair, we're committed to providing a comprehensive benefits package that includes:
- Competitive compensation ($25/hour).
- Opportunities for career growth and professional development.
- A dynamic and inclusive work environment.
- A range of benefits, including health insurance, retirement savings, and paid time off.
Company Culture
At Wayfair, we're dedicated to creating a work environment that's inclusive, collaborative, and supportive. We believe in fostering a culture that encourages creativity, continuous learning, and growth. Our team is passionate about making a difference in the lives of our customers, and we're committed to providing a workplace that's conducive to success.
Support for People with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including people with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations.
Join Our Team
If you're a seasoned UX leader with a passion for e-commerce innovation, we encourage you to apply for this exciting opportunity. As the Associate Director of Product Design, you'll be instrumental in shaping the user experience strategy for Wayfair's supplier-facing products. Don't miss this chance to join a dynamic team and make a meaningful impact on the future of e-commerce.
Apply Now and take the first step towards a rewarding career at Wayfair.
Apply Now