At arenaflex, we're on a mission to revolutionize the way our customers experience exceptional service. As a Bilingual Customer Support Specialist, you'll be at the forefront of this mission, providing world-class support to our valued customers. If you're passionate about delivering legendary service, have a flair for communication, and are eager to grow with a dynamic team, we want to hear from you!
**Why Join arenaflex?**
As a family-owned company, arenaflex has built a reputation for stability and success, with over 9,000 employees across 13 locations in North America. Our commitment to excellence is reflected in our state-of-the-art facilities, comprehensive benefits, and opportunities for growth and development. At arenaflex, you'll find a collaborative and inclusive work environment that values diversity, equity, and inclusion.
**Key Responsibilities:**
As a Bilingual Customer Support Specialist, you'll be responsible for:
* Processing customer orders, making product recommendations, and handling account inquiries using our cutting-edge technology
* Developing expertise in our products and solutions to answer customer questions confidently and efficiently
* Building strong relationships with customers through phone, email, and chat interactions
* Understanding customer needs and recommending arenaflex's best solutions to meet their requirements
* Assisting customers in navigating our website and online ordering system
**Minimum Requirements:**
To succeed in this role, you'll need:
* A high school diploma or equivalent; a bachelor's degree is preferred
* Excellent problem-solving, listening, and communication skills
* Prior customer service experience is a plus, but we'll train you if you're eager to learn
* Fluency in both verbal and written English and Spanish (bilingual)
**Benefits:**
At arenaflex, we offer a comprehensive benefits package that includes:
* Complete health insurance coverage and a 401(k) plan with a 6% employer match starting on day one
* Multiple bonus programs to recognize your hard work and dedication
* Paid holidays and generous paid time off to recharge and relax
* A Tuition Assistance Program that covers professional continuing education to help you grow in your career
**Employee Perks:**
As an arenaflex team member, you'll enjoy:
* Best-in-class, clean, and modern facilities to work and relax in
* A first-class fitness center and nearby walking path to stay active and healthy
* Opportunities to participate in regular team events and build strong relationships with your colleagues
**Career Growth Opportunities:**
At arenaflex, we're committed to helping you grow and develop in your career. As a Bilingual Customer Support Specialist, you'll have the opportunity to:
* Develop your communication and problem-solving skills through in-depth training and coaching
* Build strong relationships with customers and colleagues through our collaborative and inclusive work environment
* Take on new challenges and responsibilities as you grow and develop in your role
**Work Environment:**
Our California branch is located at 4810 South Hellman Avenue, Ontario, CA 91762. As a Bilingual Customer Support Specialist, you'll work full-time hours from 12:30 PM to 9 PM, 4 weekdays and 1 weekend day.
**Compensation:**
We offer a competitive hourly rate of $25 to $30 per hour, with a $2 shift differential. With significant growth and earning potential, you'll have the opportunity to advance your career and increase your earnings over time.
**How to Apply:**
If you're passionate about delivering legendary service and are eager to join a dynamic team, apply now! Visit our website to submit your application and take the first step towards a rewarding career at arenaflex.