About Us
At Walgreens, we are committed to providing exceptional healthcare services to our patients while fostering a culture of innovation, collaboration, and growth. As a leading pharmacy chain, we strive to make a positive impact on the lives of our customers and employees alike. Our team is dedicated to delivering high-quality care, and we are seeking a skilled and compassionate individual to join our ranks as a Call Center Representative – Patient Enrollment and Data Entry Specialist.
Job Summary
We are looking for a reliable and detail-oriented individual to join our team as a Call Center Representative – Patient Enrollment and Data Entry Specialist. This is a full-time, remote position that requires a strong skillset in patient enrollment, data entry, and customer service. As a member of our team, you will be responsible for processing new patient enrollment, handling patient medication requests, and providing exceptional customer service to our patients and healthcare providers.
Key Responsibilities
- Utilize Walgreens' solution information section techniques and rules to process new patient enrollment by entering information into the proper system.
- Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
- Investigate to acquire missing medication data, and decipher clinical shorthand (SIG codes).
- Settle all data entry-related exceptions.
- Handle correspondence to patients (inbound calls, visits, messages) and make outbound calls to prescribers and patients on a case-by-case basis.
- Settle Outsider Oddballs by surveying, gathering data, making redresses, and resubmitting for handling as per individual arrangement prerequisites.
- Provide support to Pharmacists, both those in the office and those at different locations.
- Identify and convey issues to senior-level staff as proper.
Essential Qualifications
To be successful in this role, you will need to possess the following essential qualifications:
- Bachelor's degree in a related field (e.g., healthcare, business, or communications).
- Basic level computer skills, including starting and closing a computer, using a mouse to point and click, starting and closing programs, switching between programs, saving files, printing reports, or accessing data online.
- Basic web search skills, including opening a program, writing in URLs in the right area, using a web search engine, bookmarking a website, exploring using back/forward/stop buttons, and completing forms online.
- Intermediate level keyboarding skills, including typing at least 25 WPM, typing by memory, and designing reports.
- Excellent written and verbal communication skills.
Preferred Qualifications
While not required, the following preferred qualifications will make you a strong candidate for this role:
- At least one year of pharmacy experience in a retail or call center environment.
- Experience providing customer service to internal and external clients, including meeting quality standards for services and assessing customer satisfaction.
- Intermediate to advanced level keyboarding skills, including typing at least 35 WPM, typing by memory, and organizing reports.
- Familiarity with Spanish and English.
Career Growth Opportunities and Learning Benefits
At Walgreens, we are committed to helping our employees grow and develop their careers. As a Call Center Representative – Patient Enrollment and Data Entry Specialist, you will have opportunities to:
- Develop your skills in patient enrollment, data entry, and customer service.
- Work with a dynamic team of healthcare professionals who are passionate about delivering exceptional care.
- Participate in ongoing training and development programs to enhance your knowledge and skills.
- Take advantage of opportunities for career advancement and professional growth within the company.
Work Environment and Company Culture
As a remote employee, you will have the flexibility to work from home and enjoy a comfortable and productive work environment. Our company culture is built on the values of innovation, collaboration, and growth, and we strive to create a positive and inclusive work environment for all employees.
Compensation, Perks, and Benefits
We offer a competitive salary of $32/hour for this position, as well as a range of benefits and perks, including:
- Health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Flexible paid time off and holidays.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
How to Apply
If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application today and join our team of dedicated healthcare professionals.
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