Experienced Customer Care Representative – Delivering Exceptional Service and Support in a Dynamic and Growing Environment at blithequark

Introduction to blithequark

blithequark, with its diverse portfolio of brands, has been a beloved and recognized name worldwide for over a century. As a family-owned, regional bottler serving several states, including Colorado, Minnesota, Montana, North Dakota, South Dakota, Utah, and Wyoming, blithequark has established itself as a leader in the beverage industry. Founded on the principles of honesty, integrity, trust, and respect, blithequark encourages its team members to grow, develop, and serve, fostering an environment of effectiveness and productivity. If you're looking to refresh your career and be part of a team that refreshes the world, blithequark is the place to be.

Job Overview

As a Customer Care Representative at blithequark, you will be the face of our company, providing top-notch customer service to both external and internal customers. Your role will be pivotal in ensuring that our customers receive the best possible experience, leveraging your in-depth knowledge of our products and programs, as well as collaborating with the Business Support Services Department. This position offers a unique opportunity to work in a fast-paced environment where no two days are the same, requiring adaptability, enthusiasm, and a strong commitment to customer satisfaction.

Key Responsibilities

• Pleasantly answer multi-line phones and refer calls to ensure accurate and timely communications, utilizing paging, voice mail, or email as appropriate.
• Log, process, and dispatch sales and service calls efficiently.
• Greet customers and visitors warmly, determine their needs, and direct them to the appropriate personnel or area.
• Process daily checks, equipment service tickets, and walk-in sales with precision.
• Manage mail and fax communications, preparing outgoing mail and ensuring timely distribution.
• Maintain the cash box balance for front office invoices and process purchase orders and dunnages for operations.
• Dispatch orders for warehouses company-wide and order office supplies, business cards, and ink for sales centers.
• Distribute uniforms and prepare donations according to procedure.
• Perform administrative tasks for other departments and communicate effectively with coworkers, management, and others.
• Conform to all regulations, policies, work procedures, and safety rules, promoting a safe and secure work environment.

Essential and Preferred Qualifications

To excel as a Customer Care Representative at blithequark, you will need:

• A High School Diploma or GED, coupled with at least one year of experience in a customer service position or a combination of education and experience that provides the required skills and knowledge.
• The ability to answer multi-line telephones, use personal computers for paging, order entry, word processing, and spreadsheets, and multitask with ease.
• Adaptability, with the ability to adapt to changes in the workplace, and strong communication skills to effectively convey information verbally and in writing.
• Enthusiasm and energy to bring to day-to-day and long-term tasks and plans, along with reliability, demonstrated through regular attendance and availability.
• A strong emphasis on safety and security, promoting and personally observing safety and security procedures.
• Organizational skills, with attention to detail and the ability to multitask, and the ability to maintain confidentiality at the highest level.
• Honesty, integrity, trust, and respect, being seen as truthful and credible, and exhibiting respectful behavior in all actions representing blithequark.

Training Requirements

Upon joining blithequark, you will undergo:

• New Hire Orientation to familiarize yourself with our company culture and policies.
• blithequark's Inter-Active Safety Training to ensure you understand and can apply our safety procedures.
• Annual Diversity and Harassment Training to promote a respectful and inclusive work environment.

Physical Demands and Work Environment

The Customer Care Representative role involves working in an office environment with sustained posture in a seated position for prolonged periods. You may utilize a computer terminal for extended periods and will need to walk, talk, and hear, using your hands to handle objects. Vision abilities required include close vision and the ability to focus when using a computer terminal. The noise level in the work environment can be moderately noisy due to warehouse equipment in operation. Working hours vary between 6 am to 7 pm, Monday through Friday, with a one-hour lunch break and 40 hours per week, and additional hours may be required occasionally.

Compensation, Perks, and Benefits

At blithequark, we believe in rewarding our team members for their hard work and dedication. As a Customer Care Representative, you can expect:

• Competitive hourly pay of $17.00 per hour.
• A robust benefits package, including 100% paid employee health, dental, and vision options.
• 100% Employer Paid Life Insurance for employees.
• 401K with Employer Match to support your future financial goals.
• Product discounts and much more, allowing you to enjoy the benefits of being part of the blithequark family.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Customer Care Representative, you will have opportunities to learn new skills, take on additional responsibilities, and advance within the company. Our dynamic and growing environment means that no two days are the same, providing a challenging yet rewarding experience that will help you grow both personally and professionally.

Work Environment and Company Culture

blithequark prides itself on its family-owned values, fostering an environment of honesty, integrity, trust, and respect. We believe in teamwork, encouraging our team members to develop, grow, and serve, making us more effective and productive in both life and work. Our company culture is built on the principles of adaptability, communication, enthusiasm, reliability, safety, and confidentiality, ensuring a positive and inclusive work environment for all.

Conclusion

If you are a motivated and customer-focused individual looking to join a dynamic and growing team, we invite you to apply for the Customer Care Representative position at blithequark. With competitive compensation, robust benefits, and opportunities for growth and development, this role offers the perfect blend of challenge and reward. Don't miss the chance to refresh your career and be part of a team that refreshes the world. Apply today and take the first step towards an exciting and fulfilling career at blithequark!

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