Introduction to blithequark and the Industry
At blithequark, we are revolutionizing the home health products and equipment industry by prioritizing our customers, community, and coworkers. Our mission is to create a better way of doing business, and we are committed to making a positive impact on the lives of new and expectant mothers. The Mom and Baby division at blithequark is dedicated to providing breast pumps, maternity compression, and lactation support services to those in need. We are a dynamic team of customer service representatives, inside sales managers, and support staff who are passionate about delivering exceptional care and support to our clients.
The Opportunity
We are seeking a compassionate and experienced Customer Experience Representative to join our Mom and Baby team. As a key member of our team, you will be responsible for working with customers who have requested mom and baby items through insurance, overseeing orders nationwide, and providing exceptional customer service to our clients. Your primary goal will be to meet metrics surrounding customer service, phone metrics, gross profit, and closing percentage. If you are a customer service professional who is willing to go the extra mile to take care of your clients, we want to hear from you!
Key Responsibilities
As a Customer Experience Representative at blithequark, your primary responsibilities will include:
- Working with customers who have requested mom and baby items through insurance
- Overseeing orders nationwide for mom and baby items through insurance
- Interfacing with existing customers to determine which products meet their needs
- Presenting blithequark's services to customers
- Handling inbound calls and emails from patients and converting them to potential sales
- Contacting patients through outbound phone calls and emails
- Investigating and troubleshooting customer service issues
- Communicating with customers to provide equipment and sizing troubleshooting
- Prompt follow-up for services promised or rendered
- Entering new customer demographics and updating changes to existing accounts
- Documentation processing, including verification of insurance
- Order entry and data maintenance
- Maintaining HIPAA and patient confidentiality
Essential Qualifications
To be successful in this role, you will need:
- High school diploma or equivalent, with some college preferred
- Microsoft Office computer skills
- 1+ years of customer service experience
- 1+ years of multiple phone line experience
- Excellent customer service skills
- Ability to handle high call volume
- Ability to work individually and as part of a dynamic team
- Self-motivated, with high energy and an engaging level of enthusiasm
- Exceptional verbal, written, listening, and presentation communication skills
- Self-disciplined with excellent critical thinking and organizational skills
- Self-starter and ability to multi-task and research
- Willingness to work in a high-stress environment
- Proven work history illustrating stability and reliability and strong work ethics
- Sensitivity to patient care issues
Preferred Qualifications
While not required, the following qualifications are preferred:
- Experience working in a healthcare or customer service environment
- Knowledge of home health products and equipment
- Experience with insurance verification and documentation processing
- Bilingual or multilingual skills
Skills and Competencies
To be successful in this role, you will need to possess the following skills and competencies:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and critical thinking skills
- Ability to maintain confidentiality and handle sensitive information
- Strong organizational and time management skills
- Ability to work independently and as part of a team
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Customer Experience Representative, you will have the opportunity to:
- Develop your customer service and communication skills
- Learn about home health products and equipment
- Gain experience working with insurance verification and documentation processing
- Advance your career within the company
- Participate in training and development programs
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and supportive work environment. Our company culture is built on the values of:
- Customer-centricity
- Integrity
- Respect
- Empathy
- Teamwork
We are committed to creating a workplace where our employees feel valued, supported, and empowered to succeed.
Compensation, Perks, and Benefits
At blithequark, we offer a competitive compensation package, including:
- Starting rate of $18 per hour
- Health plans with FSA or HSA options
- Dental and vision insurance
- Optional life insurance
- 401K with company match
- 12 weeks of parental leave for birthing parents and 4 weeks leave for non-birthing parents
- Additional parental benefits, including fertility stipends, free diapers, and breast pumps
- Paid holidays and PTO accrual from day one
- Employee assistance programs and more
Conclusion
If you are a compassionate and experienced customer service professional who is passionate about delivering exceptional care and support to new and expectant mothers, we want to hear from you! At blithequark, we are committed to creating a better way of doing business and making a positive impact on the lives of our clients. Apply today to join our dynamic team and take the first step towards a rewarding and challenging career as a Customer Experience Representative in our Mom and Baby division.
blithequark is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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