Introduction to arenaflex and the Industry
arenaflex is a pioneer in the cloud computing industry, offering a comprehensive and broadly adopted cloud platform that powers businesses of all sizes, from successful startups to Global 500 companies. The Media and Entertainment industry is undergoing a significant transformation, driven by the adoption of cloud technologies, changing consumer behaviors, and the need for innovative content creation and distribution strategies. As a trusted advisor and leader in this space, arenaflex is seeking an experienced Customer Practice Manager to drive strategic growth, lead transformative customer programs, and develop long-term relationships with key clients in the Media and Entertainment domain.
Job Overview
The Customer Practice Manager will be responsible for leading and supporting transformative customer programs during the pursuit, solution, and ongoing engagement stages, developing a long-term ProServe strategy, and executing against that strategy within the Media and Entertainment vertical in the United States. This is a customer-facing role that requires a deep understanding of the Media and Entertainment industry, including content production, media supply chain, direct-to-consumer streaming, customer data platforms, and generative AI for Media and Entertainment workloads.
Key Responsibilities
- Lead business outcomes by articulating accelerated customer outcomes through cloud transformation and developing a unified account plan and pursuit plan that aligns with the arenaflex account team.
- Establish executive relationships across business and technology groups, including executive sponsorship of programs, and develop an internal network at arenaflex, including critical organizations such as the account team, partner team, global services organization, finance, and legal.
- Deliver on annual bookings, revenue, and customer satisfaction targets with deal structures aligned with defined customer outcomes and arenaflex ProServe business objectives.
- Support scale through shared learnings and mechanisms across the ProServe team and develop a deep knowledge of the cross-section of customers' businesses and the cloud ecosystem.
- Lead the execution of long-term strategic customer transformation roadmaps, having a high bias for action to deliver results in ProServe and platform bookings in the near term.
Essential Qualifications
To be successful in this role, candidates should have:
- A bachelor's degree or 7+ years of professional or military experience.
- 5+ years of Media and Entertainment industry experience.
- 8+ years of IT consulting and management experience in customer-facing roles.
- A proven track record of scoping, selling, and delivering large-scale enterprise IT transformation programs.
- Experience in leading solutions that include core products, third-party products, and custom-built solutions.
Preferred Qualifications
In addition to the essential qualifications, preferred candidates will have:
- A consistent track record of achieving sales targets and opportunity management.
- Excellent written and verbal communication skills, including workgroup leadership and executive presentations.
- Domain expertise in 2 or more of the following areas: content production, media supply chain, direct-to-consumer streaming, customer data platforms, and generative AI for Media and Entertainment workloads.
Skills and Competencies
To succeed in this role, candidates should possess:
- Strong business acumen and understanding of the Media and Entertainment industry.
- Excellent communication, presentation, and interpersonal skills.
- Ability to think strategically and develop creative solutions to complex problems.
- Strong leadership and collaboration skills, with the ability to work effectively with cross-functional teams.
- Ability to travel up to 50% to customer sites.
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to helping our employees grow and develop their careers. As a Customer Practice Manager, you will have access to:
- Ongoing training and development programs to enhance your skills and knowledge.
- Mentorship and coaching from experienced leaders in the industry.
- Opportunities to work on complex and challenging projects that drive business growth and innovation.
- A collaborative and dynamic work environment that fosters creativity and innovation.
Work Environment and Company Culture
arenaflex values diversity, equity, and inclusion, and we are committed to creating a work environment that is welcoming and inclusive to all employees. Our company culture is built on the principles of:
- Customer obsession: We are passionate about delivering exceptional customer experiences and driving business growth through innovation and transformation.
- Ownership: We empower our employees to take ownership of their work and make decisions that drive business outcomes.
- Invent and simplify: We encourage our employees to think creatively and develop innovative solutions to complex problems.
- Are right, a lot: We strive to make informed decisions that drive business growth and innovation.
- Learn and be curious: We foster a culture of continuous learning and development, and we encourage our employees to stay curious and keep learning.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package that includes:
- A base salary range of $138,200 to $239,000 per year, depending on location and experience.
- Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package.
- A full range of medical, financial, and other benefits, including health insurance, retirement savings, and paid time off.
Conclusion
If you are a motivated and experienced professional looking to drive strategic growth and lead transformative customer programs in the Media and Entertainment industry, we encourage you to apply for this exciting opportunity at arenaflex. As a Customer Practice Manager, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences and driving business growth through innovation and transformation. Apply now to join our team and take your career to the next level!
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