Are you a customer-focused professional with a passion for delivering exceptional service in a fast-paced environment? Do you have a strong background in customer service, sales administration, or a related field? If so, we invite you to join arenaflex, a leading global company in the aviation industry, as a Customer Resolution Specialist (Contract).
**About arenaflex**
arenaflex is a world-class service provider with a non-bureaucratic culture, a hands-on professional approach, and a customer-centric mindset. Our team is dedicated to delivering excellence when it's needed and where it's needed, so people all over the world can connect. With a global presence and a commitment to innovation, arenaflex is the perfect place for professionals who want to grow and develop their careers.
**Your Role**
As a Customer Resolution Specialist (Contract) at arenaflex, you will be responsible for responding to customer inquiries and processing orders for spare parts for arenaflex aircraft, as well as parts for competitor aircraft, for customers in the Americas region. Your primary responsibilities will include:
* Order Processing: 60%
+ Process customer orders, quotations, initial order receipts, order entry, sourcing escalation, backorders, general logistics, etc. for aircraft parts and services in response to customer needs.
+ Provide requested information on part availability, cost, sourcing, returns, discrepancies, transportation, delivery, and follow up to meet customer expectations.
* Relationship Building: 20%
+ Engage in basic level relationship-building with customers emphasizing the positive services and qualities of arenaflex to encourage customer confidence and grow the business.
+ Identify alternative solutions and steer customers to proper sources for required material to ensure complete customer service and satisfaction.
* Technical Support: 10%
+ Support Sales and Finance debt account reconciliation efforts to help maximize company profitability.
+ Respond to technical inquiries utilizing Technical Documentation and liaising with technical and engineering departments to respond to customer inquiries.
**Requirements**
To be successful in this role, you will need:
* An Associate's Degree in Business, Sales Administration, or a related field or an equivalent combination of education and experience.
* 2+ years of customer service experience in a fast-paced environment.
* Experience in the aviation industry or military support environment is preferred.
* PC literacy, including intermediate word processing, spreadsheet, and database skills.
* Basic knowledge of Google Suites (Sheets, docs, slides).
* Basic knowledge of SAP, preferred.
**Physical Requirements**
This role requires:
* Lifting and Carrying: Able to carry up to 30 pounds on an intermittent basis.
* Hearing: Corrected hearing able to respond to emergency alarms, alerts, and warnings. Ability to hear via telephone, teleconference, and work-related conversations.
* Pushing/Pulling/Manipulation: Able to push and pull items in the workplace.
* Sitting: Able to sit and work in front of a computer or other machine for extended periods of time.
* Squatting/Kneeling: Able to squat and kneel as needed to retrieve or place items on low shelving.
* Standing: Able to stand for long periods of time.
**What We Offer**
As a Customer Resolution Specialist (Contract) at arenaflex, you will enjoy:
* A dynamic and innovative work environment with opportunities for growth and development.
* A competitive salary and benefits package.
* A comprehensive training program to help you succeed in your role.
* A collaborative and supportive team environment.
* The opportunity to work with a leading global company in the aviation industry.
**How to Apply**
If you are a motivated and customer-focused professional with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you!
**Note**
This job description is not an exhaustive list of responsibilities, and you may be required to perform other duties as needed. arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates.