**Join the arenaflex family and embark on a journey of possibilities, both at work and in life.**
Are you looking for a career that offers flexibility, a competitive hourly rate, and the chance to join a leading global airline from the comfort of your home? Look no further! arenaflex is hiring remote Customer Service Agents with a starting pay of $22 per hour. This part-time or full-time position allows you to work from home, providing assistance to customers with inquiries, bookings, and various airline-related services.
**About arenaflex**
arenaflex is a leading global airline that offers a unique blend of tradition and innovation. With a rich history spanning over a century, we have established ourselves as a trusted brand, known for our exceptional customer service and commitment to excellence. Our team of dedicated professionals is passionate about delivering an unparalleled travel experience, and we are now seeking talented individuals to join our family.
**Why you will love this job**
As a Customer Service Agent at arenaflex, you will have the opportunity to interact with customers in a courteous, efficient, pleasant, and expert way. You will be the face of our airline, and your exceptional customer service skills will make a lasting impression on our passengers.
**Key Responsibilities**
The following are the key features of the job:
* Issue, reissue, and refund passenger tickets
* Book, price, and confirm flight reservations
* Rebook passengers on oversold flights and during abnormal operations
* Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and troubleshoot upgrades
* Issue vouchers and/or coordinate with contractors for passenger hotel, food, and transportation; coordinate refueling and refresh
* Perform passenger boarding, including ticket raise and/or boarding pass raise/verification
* Operate gate reader/scanner and related responsibilities to include pre-boarding, monitoring/checking carry-on bags, and exiting row criteria
* Operate jetways/bridges for functions of boarding and deplaning passengers
* Make boarding and departure gate announcements
* Deliver domestic/global flight files
* Perform passenger carrier flight close-out procedures
* Accept, check, and tag passengers' bags at check-in centers, full-service check-in counters, and primary class check-in counters
* Maintain the timeline of flight boarding process
* Perform customer service at the job training
* Process and complete credit card bag transactions at kiosks in the check-in counter area and activation stations
* Assist passengers with self-service kiosk check-in and kiosk bag processing at check-in counters
* Queue lines at check-in counter kiosks and check-in counters
* Clear/confirm international files at kiosk in the check-in counter area and activation stations
* Accept and dispatch passengers' self-tagged luggage at activation stations
* Assist customers requiring special help or in-station; assist boarding, deplaning, and transporting non-ambulatory passengers, special help passengers, and/or unaccompanied minors
* Perform customer service work related to handling nearby flights and contractor/floor handling agreements or contracts
* Have normal and predictable attendance on site, including meeting any required overtime requirements.
* Respond and assist during safety and/or emergency situations
* Provide connecting passengers with gate information
* Provide exceptional customer service in an expert way and according to arenaflex guidelines.
* Adhere to agency policies, procedures, and performance standards.
* Complete job-applicable training
* Adhere to authorities regulations (e.g. DOT, FAA, TSA)
* Use various internal resources/structures available during customer interactions
* Wear uniforms as required by agency policy
**All you will need for success**
Minimum Qualifications- Education & Prior Job Experience
* High school degree or GED or global equivalent
* Bilingual language skills required in some locations
* Applicable valid driver's license as required by local authorities
* Must satisfy FAA criminal background checks to qualify for unescorted access to privileges to airport security identification display areas (SIDA), if applicable
* Must be able to obtain stable suitable airport authority and/or US Customs security badges, if applicable
* Completion of a pre-employment drug screen, complete background check, and/or fingerprinting to meet agency and security requirements
* Must be legally able to work in the U.S.
Preferred Qualifications- Education & Prior Job Experience
* Working knowledge of Sabre or another Passenger Service System
* Previous face-to-face Customer Service experience
* Working in a fast-paced environment
**What you may get**
Feel free to take advantage of all that arenaflex has to offer:
* Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
* Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits that will help you live well. And that's just the beginning, We also provide virtual doctor visits, flexible spending accounts, and more.
* Wellness Programs: We want you to be a great model of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, company contributions to your 401(k) program are available after one year.
* Additional Benefits: Other wonderful benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.
**Join the arenaflex family today and start your journey of possibilities!**
Apply now to become a part of our team and experience the arenaflex difference.
Apply Now