Introduction to blithequark
Imagine being part of a global leader in communications and technology, where your voice can make a real difference in people's lives. At blithequark, we're committed to redefining customer service and creating meaningful connections with each customer. As a member of our team, you'll have the opportunity to introduce the latest technology, services, and offers, while driving sales goals and helping customers stay connected to what matters most.
Job Overview
We're looking for a highly skilled and motivated Customer Service and Sales Representative to join our team. As a Premier Service Consultant, you'll be the frontline in providing solutions to prospective and existing customers, optimizing their service experience, driving satisfaction, and loyalty. You'll handle new service requests, help customers get set up with the latest voice, internet, wireless plans, and devices, and address existing customer needs, including billing and payment, plan changes, upgrades, and technical support.
Key Responsibilities
- Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers
- Work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions
- Use multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintain customer records
- Simplify the explanation of customer bills, rate plans, and features of blithequark's products and services
- Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks, such as Internet, voice, and data services
- Work a set schedule, including breaks, lunches, and scheduled open time, to ensure availability to answer customer calls and provide exceptional service
What You Can Expect
As a Premier Service Consultant at blithequark, you can expect a comprehensive paid training program, additional resources to support your success, and a competitive compensation package. Your earning potential will start at $16.40/hr, with the opportunity to earn up to $3,000 in commissions monthly if all sales goals are met. You'll also enjoy a range of amazing perks and benefits, including:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short-term and long-term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible blithequark mobility plans and accessories, blithequark internet (and fiber where available), and blithequark phone
Requirements
To be successful in this role, you'll need:
- Call center or customer service experience
- Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours, with occasional overtime required
- Verified internet service (secure, reliable, and dedicated high-speed) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
- A workspace that meets blithequark's WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.)
- Availability, accessibility, and accountability to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
Career Growth and Development
At blithequark, we're committed to helping you grow and develop your career. You'll have access to training on the latest technology, devices, and our entire lineup of products, services, and promotions. With opportunities to round out your experience and take on new challenges, you'll be able to advance your career and achieve your goals.
Work Environment and Company Culture
Our company culture is built on a foundation of respect, inclusivity, and teamwork. We believe in providing a supportive and collaborative work environment that allows our employees to thrive. With a strong focus on employee wellness, recognition, and rewards, you'll feel valued and appreciated for your contributions to our team.
How to Apply
If you're ready to take the lead as the voice of blithequark and provide exceptional customer service, we'd love to hear from you! Apply today and join our team of dedicated and passionate professionals who are committed to making a difference in the lives of our customers.
Equal Employment Opportunity
blithequark is an equal employment opportunity employer and is committed to providing equal employment opportunities to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. We will provide reasonable accommodations for qualified individuals with disabilities.
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