Are you a customer-centric individual with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join arenaflex as an Experienced Customer Service Associate. In this role, you will be the face of our brand, providing top-notch customer service, managing cash registers, and ensuring a seamless shopping experience for our valued customers.
**About arenaflex**
arenaflex is a forward-thinking organization that values innovation, teamwork, and customer satisfaction. We believe that our associates are the driving force behind our success, and we're committed to providing a supportive and inclusive work environment that fosters growth and development. Our mission is to make life a little better every day, one smile, hoagie, or experience at a time.
**Job Summary**
As an Experienced Customer Service Associate, you will play a critical role in delivering exceptional customer experiences, managing cash registers, and maintaining a clean and organized store environment. You will work closely with the store management team to ensure that our customers receive the highest level of service and that our store operations run smoothly.
**Principal Duties**
* Greet and provide an enjoyable shopping experience for all customers, responding to their requests and complaints in a timely and courteous manner.
* Utilize the GREAT customer service and customer recovery model to ensure customer engagement and satisfaction.
* Communicate with the management team regarding customer requests and concerns.
* Operate the cash register, scan items, bag merchandise, and properly handle different methods of payment.
* Maintain proper cash levels in the register drawer and change machines.
* Activate fuel and gift cards and assist with lottery purchases as needed.
* Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.
* Stock and refill product within the interior and exterior core register area, cold express cases, bakery, and grocery aisles.
* Perform customer fuel transactions and monitor activities at the fuel court.
* Stop fuel pumps if necessary.
* Prepare all made-to-order food and/or beverages according to recipe or customer specifications.
* Stock food and beverage areas with products and supplies to ensure in-stock conditions at all times.
* Ensure the proper execution of assigned foodservice and beverage programs and procedures.
* Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris, and spills.
* Follow proper coding procedures, check expiration codes, face, and inspect all items, pull expired items, document, and discard.
* Adhere to the execution of established safety, security, quality, and store operations policies, procedures, and practices as outlined in arenaflex's policy manual, training materials, and other publications.
* Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).
* Ensure safe working conditions by maintaining a clean, organized work area in accordance with standards.
* Complete other tasks as assigned by store management.
**Essential Functions**
* Ability to work well individually as well as in a team environment.
* Good communication skills.
* Excellent customer service skills.
* Ability to learn FSRA process and procedures and demonstrate on a daily basis.
* Ability to work overtime as needed.
* Ability to multi-task in a fast-paced environment.
* Ability to learn and demonstrate all arenaflex Safety and Quality Assurance processes and procedures.
* Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally, and grasping firmly.
* Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushing.
* Must be able to lift and carry up to 35 lbs.
* Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment.
* Must be at least 16 years old.
* Must have reliable transportation.
* Must wear slip-resistant shoes at all times.
* Must be able to tolerate exposure to cleaning products.
**Basic Qualifications**
* Pursuit of or high school diploma or equivalent, preferred.
* Prior food service and/or customer service experience preferred.
**What We Offer**
* Competitive salary and benefits package.
* Opportunities for career growth and development.
* A supportive and inclusive work environment.
* Recognition and rewards for outstanding performance.
* Comprehensive training and development programs.
* A fun and dynamic work environment.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for the Experienced Customer Service Associate role at arenaflex. Please submit your application through our website, and we'll be in touch to discuss how you can become a vital part of our success story.