Join the Team at blithequark: Making a Difference in Healthcare Services
blithequark is a leading provider of healthcare services, dedicated to delivering exceptional customer experiences and making a positive impact on the health and wellness of our customers. We are seeking a highly motivated and compassionate Customer Service Benefit Advocate to join our team, working remotely from Greensboro, NC. As a Customer Service Benefit Advocate, you will have the opportunity to make a real difference in people's lives, providing personalized support and guidance to customers navigating the complex world of healthcare benefits.
Why Join blithequark?
At blithequark, we prioritize the growth and development of our team members. Here are just a few reasons why you should consider joining our team:
- Career Advancement and Growth: We offer opportunities for career advancement and growth within our organization, allowing you to build a long-term career with a company that values your contributions.
- Remote Work: Enjoy the flexibility of working remotely from within a 100-mile commutable distance from Greensboro, NC, allowing you to work from the comfort of your own home or a local workspace.
- Comprehensive Training Program: We provide an 18-week comprehensive training program, conducted virtually, to ensure you have the knowledge and skills needed to succeed in your role.
- Supportive and Collaborative Work Environment: Our team is dedicated to creating a supportive and collaborative work environment, where you can thrive and grow with like-minded professionals.
- Make a Positive Impact: As a Customer Service Benefit Advocate, you will have the opportunity to make a positive impact on customer health and wellness, helping them navigate the complex world of healthcare benefits.
Job Responsibilities
As a Customer Service Benefit Advocate at blithequark, you will be responsible for:
- Responding to Customer Inquiries: Respond to and resolve customer service inquiries on the first call, addressing topics such as benefits, eligibility, and claims.
- Educating Customers: Educate customers on consumer-driven health care topics to help them select optimal benefit plans.
- Coordinating with Care Providers: Contact care providers on behalf of customers for appointment scheduling and specialist connections.
- Assisting with Online Resources: Assist customers in navigating online resources and encourage self-sufficiency.
- Researching Complex Issues: Research complex health-related issues to provide accurate information and solutions.
What We Require
To be successful as a Customer Service Benefit Advocate at blithequark, you will need:
- High School Diploma / GED: A high school diploma or GED, or equivalent work experience.
- Customer Service Experience: A minimum of 6+ months of customer service experience.
- Age Requirement: You must be 18 years of age or older.
- Shift Availability: Ability to work any shift between 11:30 AM - 8:00 PM EST from Monday to Friday, including occasional overtime and weekends.
- Location Requirement: Must reside within a 100-mile commutable distance of Greensboro, NC.
How to Stand Out
While not required, the following qualifications will make you a more competitive candidate:
- Familiarity with Healthcare: Familiarity with health care or insurance environments, including medical terminology and benefit plan design.
- Experience in Social Work or Behavioral Health: Experience in social work, behavioral health, or working with vulnerable populations.
- Background in Sales or Account Management: Background in sales or account management.
Skills and Competencies
To succeed as a Customer Service Benefit Advocate at blithequark, you will need:
- Excellent Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers, care providers, and internal stakeholders.
- Empathy and Compassion: A compassionate and empathetic approach to customer service, with the ability to understand and address customer concerns.
- Analytical Skills: Strong analytical skills, with the ability to research complex health-related issues and provide accurate information and solutions.
- Technical Skills: Proficiency in using computer software and technology, including CRM systems and online resources.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our team members. Here are just a few ways we support your career growth:
- Comprehensive Training Program: Our 18-week comprehensive training program will provide you with the knowledge and skills needed to succeed in your role.
- Ongoing Coaching and Feedback: You will receive ongoing coaching and feedback from our experienced team leaders and coaches.
- Career Advancement Opportunities: We offer opportunities for career advancement and growth within our organization, allowing you to build a long-term career with a company that values your contributions.
Work Environment and Company Culture
At blithequark, we pride ourselves on creating a supportive and collaborative work environment. Here are just a few highlights of our company culture:
- Remote Work: We offer flexible remote work arrangements, allowing you to work from the comfort of your own home or a local workspace.
- Collaborative Team: Our team is dedicated to creating a collaborative and supportive work environment, where you can thrive and grow with like-minded professionals.
- Recognition and Rewards: We recognize and reward our team members for their contributions and achievements.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- Competitive Salary: A competitive salary range, commensurate with experience.
- Comprehensive Benefits: A comprehensive benefits package, including medical, dental, and vision coverage.
- Paid Time Off: Paid time off, including vacation, sick leave, and holidays.
Conclusion
If you are a motivated and compassionate individual looking to make a positive impact on customer health and wellness, we encourage you to apply for this exciting opportunity as a Customer Service Benefit Advocate at blithequark. With our comprehensive training program, supportive and collaborative work environment, and opportunities for career growth and advancement, we are confident that you will thrive in this role. Apply today and join our team of dedicated professionals who are making a difference in the lives of our customers.
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