Transforming Health Care, One Conversation at a Time
At blithequark, we're driven by a singular purpose: to bring our heart to every moment of your health. Our commitment to delivering enhanced, human-centric health care is at the forefront of everything we do. As a Customer Service Consultant at blithequark, you'll be the first point of contact for our members, providing them with personalized support and guidance to help them achieve their health and wellness goals.
About the Role
As a Customer Service Consultant, you'll play a vital role in educating members about our wellness programs, scheduling appointments with our nurses and coaches, and assisting with portal-related queries. You'll be the face of blithequark, providing a positive member experience that reflects our values and commitment to care.
Key Responsibilities
- Educate members about available wellness programs and resources to promote healthy living
- Schedule appointments with nurses and coaches or group coaching events to support member goals
- Assist members with understanding company-sponsored incentives and tracking progress towards meeting those incentives
- Provide support with portal-related queries, including password resets, registration, and navigation
- Promote the mobile app and encourage member engagement
- Deliver a positive member experience through inbound and outbound phone calls (and chat when applicable)
Essential Qualifications
To succeed in this role, you'll need:
- A personal High-Speed Broadband internet connection (100/25 mbps) with a direct ethernet connection (Wi-Fi not permitted)
- 2+ years of experience in a customer service call center environment, supporting inbound and outbound queues
- Keyboarding skills with 45 WPM and 95% accuracy
- Experience with Microsoft 360 (Outlook, Teams, One Drive)
- Basic knowledge of telephonic software (Avaya One X or comparable)
- High School Diploma or GED
Preferred Qualifications
While not required, the following qualifications will give you a competitive edge:
- Experience working in a setting with contractual customer expectations and performance guarantees
- Excellent communication skills, both verbal and written
- Experience supporting complex and nuanced work, with the ability to discern key points for problem resolution
- Ability to handle multiple assignments competently, accurately, and efficiently
- Foundational knowledge of computers, including navigation, working in multiple windows, and basic trouble-shooting skills
- Experience working in an online/telework environment
What We Offer
At blithequark, we offer a comprehensive benefits package, including:
- Competitive pay range: $18.50 - $31.72 per hour
- Eligibility for bonus, commission, or short-term incentive programs
- Medical, dental, and vision benefits
- 401(k) retirement savings plan and Employee Stock Purchase Plan
- Fully-paid term life insurance plan and short-term and long-term disability benefits
- Well-being programs, education assistance, and free development courses
- CVS store discount and discount programs with participating partners
- Paid Time Off (PTO) and paid holidays throughout the calendar year
Career Growth and Development
At blithequark, we're committed to helping our employees grow and develop in their careers. As a Customer Service Consultant, you'll have opportunities to:
- Develop your skills in a dynamic, fast-paced environment
- Take on new challenges and responsibilities
- Participate in training and development programs to enhance your knowledge and expertise
- Collaborate with colleagues to drive business results and improve member outcomes
Our Culture
At blithequark, we're proud of our culture and the values that drive us. Our employees are self-disciplined, hardworking, curious, trustworthy, humble, and truthful. We prioritize teamwork, collaboration, and making a difference in the lives of our members. As a Customer Service Consultant, you'll be part of a team that's dedicated to delivering exceptional care and support.
Why Join blithequark?
If you're passionate about delivering exceptional customer service, supporting member health and wellness, and working in a dynamic, fast-paced environment, we want to hear from you. At blithequark, you'll have the opportunity to make a real difference in the lives of our members, while growing and developing in your career.
Don't miss this opportunity to join our team and be part of a company that's transforming the health care landscape. Apply now to become a Customer Service Consultant at blithequark!
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