Welcome to blithequark: Where Innovation Meets Customer Satisfaction
At blithequark, we empower people to live, work, and play by connecting them to what brings them joy. We are driven by innovation, creativity, and impact, and our team is a community of individuals who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together to lift our communities and build trust in how we show up, everywhere and always. If you're looking for a career where you can share your ideas freely, learn, grow, and thrive, then join our team at blithequark.
About the Role: Coordinator-BGCO Customer Service
The Business Government Customer Organization (BGCO) at blithequark is dedicated to assisting customers in reaching their organizational objectives while delivering the best-in-class customer experience and ensuring revenue retention and growth through long-term relationships with our clients. As a Customer Service Coordinator, you will be at the heart of our business and government customer service operations, working remotely from the convenience of your home office to support our customers with innovative technology, products, and services.
Key Responsibilities:
- Growing our business within existing accounts by building strong customer relationships and identifying new opportunities
- Delivering exceptional customer experiences through proactive and solution-oriented support, ensuring first-call resolution and eliminating repeat calls
- Troubleshooting problems and resolving a range of customer issues related to devices, billing, and/or service concerns
- Selling the value of blithequark solutions and increasing company revenue through effective sales and account management strategies
- Using web-based tools to deliver efficient customer support on large accounts and staying up-to-date with the latest technologies and trends
- Collaborating with internal teams to resolve customer issues and improve overall customer satisfaction
Where You'll Be Working: Remote Role with Flexibility and Autonomy
This is a work-from-home role that offers the flexibility and autonomy to work from the comfort of your own home office. You will be required to have a private workspace free of distractions and meet all home office requirements, including providing internet service with a direct connection to a cable or fiber modem and capable of at least 25mbps plan minimum. You will also be required to participate in occasional in-person meetings and training sessions.
Requirements:
- Bachelor's degree or one or more years of work experience
- One or more years of customer service and/or sales experience
- Ability to meet all home office requirements
- Willingness to work a flexible work schedule, including evenings and weekends
Preferred Qualifications:
- College degree
- Experience with facilitation and communication across all levels of the organization
- Experience resolving customer issues, billing, and/or handling product Q&A
- Experience promoting and/or selling products and services
- Experience applying technical knowledge to troubleshoot customer issues with evolving technologies
- One or more years of technical support experience
- Demonstrated self-discipline, time management skills, resourcefulness, and the ability to work collaboratively with leaders and on a team – all in a remote environment
- Technical acumen and interest in learning new technologies
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Customer Service Coordinator, you will have access to training and development programs, mentorship opportunities, and career advancement possibilities. You will be part of a dynamic and innovative team that is passionate about delivering exceptional customer experiences and driving business growth.
Work Environment and Company Culture
At blithequark, we pride ourselves on our collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We are committed to diversity, equity, and inclusion, and we strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.
Compensation, Perks, and Benefits
At blithequark, we offer a competitive compensation package, including a salary, benefits, and perks. You will have access to a range of benefits, including health insurance, retirement savings, and paid time off. You will also have the opportunity to participate in our employee recognition and reward programs, which recognize and reward outstanding performance and contributions.
Conclusion: Join Our Team at blithequark
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences and driving business growth, then we encourage you to apply for this exciting opportunity. As a Customer Service Coordinator at blithequark, you will be part of a dynamic and innovative team that is dedicated to making a difference in the lives of our customers. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and become a part of the blithequark family!
Apply Now