Introduction to blithequark
blithequark is a leading full-range info-logistics provider, offering a comprehensive portfolio of air, sea, land transport, and warehousing services. With special expertise in information technology and supply chain optimization, blithequark operates over 160 offices in 40 countries worldwide, creating fast and efficient solutions for a wide range of industries. Our innovative SPOT platform ensures easy cooperation and full transparency throughout the supply chain, making us a trusted partner for businesses globally.
Job Overview
We are seeking a highly skilled and confident Customer Service Key Account Support Specialist to join our team at blithequark. As a key member of our customer service team, you will be responsible for providing exceptional support to our key account customers, ensuring seamless communication, and resolving issues promptly. This is a 1-year renewable contract position that offers a unique opportunity to work with a dynamic and growing company in the logistics industry.
Key Responsibilities
- Coordinate with customers, carriers, and related supplier departments to process and handle shipments as per sales/customers' instructions.
- Promptly communicate and provide clear information to customers, ensuring timely responses and resolving issues efficiently.
- Check the quality and accuracy of work to meet company standards and objectives, ensuring high levels of customer satisfaction.
- Follow up and handle shipments for smooth operation, as per customers/sales and blithequark overseas/agents' instructions, fully complying with Standard Operating Procedures (SOP) to meet customers/agents' requirements.
- Take personal responsibility for daily problem-solving and follow up on requests and/or problems that key account customers experience.
- Act as an escalation point and single point of contact for customers on operational performance, providing support and resolving issues promptly.
- Schedule and prepare regular business review meetings with the account owner, developing PowerPoint presentations and leading the implementation of any required changes or improvements.
Essential Qualifications
- At least 3 years of experience in Logistics, Freight Forwarding, or shipping, with a strong understanding of the industry and its operations.
- Bachelor's Degree in Logistics & Freight Forwarding or a related field, providing a solid foundation for a career in customer service and logistics.
- Strong customer service mindset, with excellent communication and interpersonal skills, able to build strong relationships with customers and internal stakeholders.
- Ability to work under pressure, prioritizing tasks and managing multiple projects simultaneously, while maintaining a high level of accuracy and attention to detail.
- Sales-oriented with operational consciousness, able to identify opportunities to improve customer satisfaction and drive business growth.
- Self-confident with a positive attitude, able to work independently and as part of a team, with a strong focus on delivering exceptional customer service.
- Strong negotiation skills, able to resolve conflicts and issues promptly, while maintaining a high level of customer satisfaction.
- Dynamic, structured, flexible, and ambitious, with a strong desire to learn and grow with the company.
- Self-motivating, with a strong work ethic and a commitment to delivering exceptional results.
- Good English language skills, with excellent written and verbal communication skills, able to communicate effectively with customers and internal stakeholders.
Preferred Qualifications
- Basic computer knowledge and skills in MS Office (Word, Excel, PowerPoint), with the ability to learn and adapt to new systems and technologies.
- CargoWise1 know-how in related functions, providing a strong foundation for a career in logistics and freight forwarding.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Customer Service Key Account Support Specialist, you will have access to a range of training and development opportunities, including:
- Comprehensive induction program, providing a thorough understanding of our company, our values, and our operations.
- Ongoing training and development programs, designed to enhance your skills and knowledge, and support your career growth.
- Opportunities to work with a range of customers and industries, providing a diverse and challenging work environment.
- Access to a range of career paths, including opportunities to move into leadership roles, or specialize in a particular area of logistics or customer service.
Work Environment and Company Culture
At blithequark, we pride ourselves on our dynamic and supportive work environment. Our company culture is built on a foundation of:
- Respect and empathy, with a strong focus on building strong relationships with our customers, employees, and stakeholders.
- Integrity and transparency, with a commitment to honesty, ethics, and fairness in all our interactions.
- Innovation and creativity, with a strong focus on finding new and better ways to deliver exceptional customer service and drive business growth.
- Teamwork and collaboration, with a commitment to working together to achieve our goals and deliver exceptional results.
Compensation, Perks, and Benefits
At blithequark, we offer a range of compensation, perks, and benefits, including:
- Competitive salary and bonus structure, designed to recognize and reward exceptional performance.
- Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- Opportunities for career growth and development, with a range of training and development programs.
- Dynamic and supportive work environment, with a strong focus on building strong relationships and delivering exceptional customer service.
Conclusion
If you are a highly skilled and confident customer service professional, with a passion for logistics and freight forwarding, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Key Account Support Specialist, you will play a critical role in delivering exceptional customer service, and driving business growth. With a range of career growth opportunities, learning benefits, and a dynamic and supportive work environment, this is an opportunity not to be missed. Apply now to join our team and take the first step in an exciting and rewarding career with blithequark.
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