Introduction to blithequark
At blithequark, we pride ourselves on being a leader in the insurance industry, dedicated to providing exceptional service to our customers and fostering a culture of inclusivity and diversity among our team members. With a strong presence in 12 states and the District of Columbia, and a home office complex in Erie, PA, we offer a dynamic and supportive work environment that encourages growth, learning, and innovation. As a valued member of our team, you will be part of a Fortune 500 company that prioritizes the well-being and success of its employees, offering a comprehensive benefits package and opportunities for professional development.
About the Role
We are seeking an experienced and skilled Customer Service Representative (First Notice of Loss) to join our team at blithequark. As a key member of our Customer Service Division, you will play a vital role in delivering exceptional customer experiences, responding to inquiries, resolving issues, and providing support to our policyholders, agents, claimants, and employees. This is a unique opportunity to work in a fast-paced, 24/7 customer service center, with the flexibility to work from our corporate office in Erie, PA, or remotely, depending on your location and eligibility.
Key Responsibilities
- Utilize various platforms to respond to customer inquiries, applying a working knowledge of blithequark policies, procedures, and products to provide timely and effective solutions.
- Resolve issues within your scope of authority, escalating to the appropriate area or person of authority as determined by company policy and procedure.
- Manage and service office account books of business, applying proficient knowledge of blithequark systems and products to respond to customer concerns and process loss reports and claims.
- Provide claims services, including repair options, rental reservations, property mitigation, and towing, ensuring that customers receive exceptional support and care.
- Attend training and informational meetings to maintain a working knowledge of blithequark policies, procedures, and processing systems, as well as industry knowledge and applicable licensure.
- Train and mentor less experienced staff, acting as a subject matter expert (SME) for department and projects, as applicable.
Essential and Preferred Qualifications
To be successful in this role, you will need:
- A high school diploma or GED, with previous customer service experience preferred.
- Demonstrated ability to type a minimum of 28 words per minute, with proficiency in word processing and spreadsheet software required.
- Completion or active pursuit of insurance education preferred, with preferred courses or designations including General Insurance (INS 21, 22, 23) and AIS (Associate in Insurance Services).
- The ability to work a schedule commensurate with department hours, including evenings, weekends, and holidays.
Skills and Competencies
We are looking for individuals who possess:
- Excellent communication and interpersonal skills, with the ability to actively listen to customers and provide clear, concise solutions.
- A strong customer focus, with a commitment to delivering exceptional service and support.
- Proficient knowledge of insurance products and services, with the ability to apply this knowledge to resolve customer inquiries and issues.
- Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
- A collaborative mindset, with the ability to work effectively with colleagues and stakeholders to achieve common goals.
Career Growth and Learning Benefits
At blithequark, we are committed to supporting the growth and development of our employees, offering a range of learning and development opportunities, including:
- A tuition reimbursement program for higher education and industry designations.
- On-the-job training and mentorship, with opportunities to work with experienced colleagues and subject matter experts.
- Access to industry conferences, seminars, and workshops, with opportunities to network with professionals and stay up-to-date on the latest trends and developments.
Work Environment and Company Culture
Our work environment is dynamic, supportive, and inclusive, with a strong focus on teamwork, collaboration, and mutual respect. We offer a range of benefits and perks, including:
- Premier health, prescription, dental, and vision benefits for you and your dependents, with coverage beginning on your first day of work.
- Low contributions to medical and prescription premiums, with blithequark paying up to 97% of employees' monthly premium costs.
- A pension plan, with full-time employees vested after five years of service.
- A 401(k) plan with up to 4% contribution match, offered in addition to the pension plan.
- Paid time off, including vacation, personal days, sick days, bereavement days, and parental leave.
Compensation, Perks, and Benefits
The salary range for this role is $30,686.00 - $49,018.00 per year, depending on experience and qualifications. In addition to our comprehensive benefits package, we offer a range of perks and incentives, including:
- Company-paid basic life insurance, short- and long-term disability insurance, and orthodontic coverage for children and adults.
- Adoption assistance, fertility and infertility coverage, and well-being programs.
- Paid volunteer hours for service to your community, and dollar-for-dollar matching of your charitable gifts each year.
Conclusion
If you are a motivated, customer-focused individual with a passion for delivering exceptional service and support, we encourage you to apply for this exciting opportunity to join our team at blithequark. With a strong commitment to our employees, customers, and community, we offer a dynamic and supportive work environment that is dedicated to helping you succeed and grow in your career. Apply today to take the first step towards an exciting and rewarding career with blithequark!
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