Experienced Customer Service Representative for Provider Support – Remote Full-Time Opportunity with blithequark

Introduction to blithequark

At blithequark, we are dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, and we are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

As a leader in the healthcare industry, blithequark is constantly seeking innovative solutions to improve the lives of millions of people. Our team is passionate about making a difference, and we are looking for like-minded individuals to join us in our mission. If you are a motivated and compassionate individual with a passion for customer service, we encourage you to apply for our Customer Service Representative for Provider Support position.

Job Overview

The Customer Service Representative for Provider Support will be responsible for providing exceptional support to healthcare providers, answering questions, and resolving issues in a timely and professional manner. This is a full-time, remote opportunity that offers flexibility and the chance to work from the comfort of your own home. As a representative of blithequark, you will be the advocate for providers, demonstrating accountability and ownership to resolve issues and improve the overall healthcare experience.

This position requires a high level of customer service skills, including the ability to multitask, think critically, and communicate effectively with providers and internal partners. If you have a passion for helping others and are looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Serve as the advocate for providers by demonstrating accountability and ownership to resolve issues
• Provide support to providers in a multi-channel environment, including phone and concurrent chat
• Quickly and appropriately triage contacts from healthcare professionals, including physician offices, clinics, and billing offices
• Seek to understand and identify the needs of the provider, answering questions and resolving issues related to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health
• Research and dissect complex prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls and messages
• Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
• Utilize strong multitasking skills to navigate over 30 systems, extracting necessary information to resolve and avoid issues across multiple lines of business
• Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolution

Essential Qualifications

• High School Diploma or equivalent work experience
• Must be 18 years of age or older
• 1 year of customer service experience, with a focus on analyzing and solving customer concerns
• Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
• Ability to type at a speed of 35-40 words per minute with an accuracy of 90%
• Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 10:35 AM - 7:05 PM CST, Monday - Friday, with occasional overtime, weekends, and holidays as needed

Preferred Qualifications

• Prior healthcare experience and knowledge of healthcare terminology
• Experience in a related environment, such as a call center or customer service role, using phones and computers as primary job tools

Telecommuting Requirements

• Ability to keep all company-sensitive documents secure
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a blithequark-approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills

• Ability to multitask, including the ability to type in multiple conversations
• Ability to resolve calls and messages, avoiding escalated complaints
• Time management skills
• Emotional intelligence and empathy
• Active listening and comprehension
• Excellent written communication skills
• Demonstrated problem-solving, organization, and interpersonal skills
• Demonstrated experience consistently achieving quality and productivity standards

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative for Provider Support, you will have access to a comprehensive training program, including 14 weeks of paid training, to ensure your success in the role. You will also have opportunities to advance your career, with a clear path for professional development and advancement.

Our team is passionate about making a difference, and we are looking for individuals who share our passion for delivering exceptional customer service and improving the healthcare experience. If you are a motivated and compassionate individual with a passion for customer service, we encourage you to apply for this exciting opportunity.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive work environment. Our team is dedicated to making a difference, and we are committed to creating a workplace that is respectful, supportive, and empowering. We believe that diversity creates a healthier atmosphere, and we are an Equal Employment Opportunity/Affirmative Action employer, committed to diversity and inclusion in the workplace.

As a remote employee, you will be part of a virtual team that is connected and collaborative. You will have access to a range of tools and resources to support your work, including virtual training and development opportunities, and regular check-ins with your manager and team members.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution. We also offer a range of perks and benefits, including flexible working hours, remote work options, and a supportive and inclusive work environment.

Our compensation package is designed to recognize and reward your contributions to the company, and we offer a range of benefits to support your physical and mental well-being. If you are a motivated and compassionate individual with a passion for customer service, we encourage you to apply for this exciting opportunity.

Conclusion

Thank you for considering the Customer Service Representative for Provider Support position at blithequark. We are excited to hear from you and learn more about your qualifications and experience. If you are a motivated and compassionate individual with a passion for customer service, we encourage you to apply for this exciting opportunity.

To apply, please click on the link below. We look forward to receiving your application and discussing this opportunity further with you.

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