At arenaflex, we're shaping the future of customer service by providing exceptional experiences for our clients. As a Customer Service Representative - Hybrid Role, you'll be part of a dynamic team that's passionate about delivering outstanding results in a fast-paced, evolving environment. If you're a customer-focused individual with a strong work ethic and a desire to grow with our company, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of innovative solutions in the waste management industry. Our team is dedicated to providing top-notch customer service, and we're committed to making a positive impact on our community. With a strong focus on employee development and growth, we offer a supportive and inclusive work environment that fosters creativity, innovation, and collaboration.
**Job Summary**
We're seeking an experienced Customer Service Representative to join our team in a hybrid role that combines remote work with time in our office. As a Customer Service Representative, you'll be responsible for providing exceptional customer service to our clients, answering questions, and resolving issues related to our Residential trash service. If you're a customer-focused, detail-oriented individual with great time management skills, we encourage you to apply!
**Key Responsibilities**
* Answering calls for new and existing customers in a timely and efficient manner
* Responding to callers while setting up new service or support for existing services, ensuring that callers feel valued and supported
* Engaging in active listening with callers, confirming or clarifying information, and diffusing conflict as needed
* Utilizing software, databases, and tools appropriately to resolve customer issues and provide accurate information
* Participating in training and other learning opportunities to expand knowledge of company and position
* Adhering to all company policies and procedures, including those related to customer service, data security, and confidentiality
**Essential Qualifications**
* High School Diploma or equivalent
* Prior call center/dispatch experience preferred, but not required
* Exceptional customer service, active listening, verbal and written communication skills, professional phone voice, and MS Office
* Understanding of company products, services, and policies
* Proficiency with computers and strong typing skills
* Strong time management and decision-making skills
* Adaptability and accountability
* Fluency in multiple languages is preferred, but not required
**Preferred Qualifications**
* 2+ years of experience in a call center environment
* Bachelor's degree in a related field (e.g., business, communications, customer service)
* Experience with CRM software and other customer service tools
* Strong problem-solving and conflict resolution skills
* Ability to work in a fast-paced, dynamic environment
**Benefits**
* Competitive hourly pay rate: $16.00 - $17.00
* 401(k) matching
* Dental insurance
* Employee discount
* Health insurance
* Health savings account
* Life insurance
* Paid vacation, sick days, and holidays
* Vision insurance
* Work from home (hybrid schedule)
**Schedule**
* 8-hour shift
* Day shift
* Monday to Friday, 8:00 a.m. - 5:00 p.m.
**Work Location**
* This is a hybrid role - In-person location is Greenwood Village, CO
* In-person schedule is only during new hire training and quarterly training sessions
* Primarily a work-from-home position
**Career Growth Opportunities**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have opportunities to:
* Participate in training and development programs to enhance your skills and knowledge
* Take on additional responsibilities and leadership roles within the company
* Collaborate with cross-functional teams to drive business results and improve customer experiences
* Pursue opportunities for advancement and career growth within the company
**Work Environment and Company Culture**
arenaflex is a supportive and inclusive work environment that fosters creativity, innovation, and collaboration. Our team is passionate about delivering exceptional customer service, and we're committed to making a positive impact on our community. As a Customer Service Representative, you'll be part of a dynamic team that's dedicated to excellence and customer satisfaction.
**How to Apply**
If you're a customer-focused, detail-oriented individual with a strong work ethic and a desire to grow with our company, we encourage you to apply! Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!