About Us
At Walgreens, we are a leading healthcare company that has been serving communities for over 100 years. Our mission is to help people get, stay, and live well. We are committed to providing exceptional customer service, innovative products, and a wide range of services to our customers. As a part of our team, you will have the opportunity to make a difference in the lives of our customers and contribute to the success of our organization.
About the Role
We are seeking an experienced Customer Service Representative to join our team on a part-time remote basis. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our patients and customers, handling patient enrollment, and answering high-volume customer inquiries. This is a fantastic opportunity to work in a dynamic and fast-paced environment, develop your skills, and advance your career in the healthcare industry.
Key Responsibilities
- Utilize Walgreens solution information passage methodology and rules to process new patient enrollment by entering information into the appropriate system.
- Handle patient medication requests, including entering refill orders for processing, and investigate to obtain missing medication data, and decipher clinical shortenings (SIG codes).
- Settle all information passage-related exceptions.
- Handle correspondence to patients (inbound calls, chats, messages) and make outbound calls to prescribers and patients as necessary.
- Settle Outsider Oddballs by investigating, gathering data, making revisions, and resubmitting for processing as per individual arrangement necessities.
- Provide support to pharmacists, both those in the office and those at other locations, and recognize and communicate issues to senior-level staff as necessary.
- Obtain active professional license or certification within the first 90 days and maintain an active professional license or certification.
Essential Capabilities
- Essential level computer skills, including starting and closing a computer, using a mouse to point and click, starting and closing programs, switching between programs, saving files, printing reports, and accessing data online.
- Basic web search skills, including opening a program, typing in URLs in the correct location, using a web search engine, bookmarking a website, navigating using back/forward/stop buttons, and completing forms online.
- Intermediate level keyboarding skills, including typing at least 25 WPM, typing by memory, and arranging reports.
- Ability to communicate effectively in writing and verbally.
Preferred Capabilities
- No less than one year of pharmacy professional experience in a retail or call center environment.
- No less than one and a half years of experience as a pharmacy technician with an endorsement/enrollment by state as conceded by the state Board of Pharmacy or widely recognized certification organization.
- Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction.
- Advanced level keyboarding skills, including typing at least 35 WPM, typing by memory, and organizing reports.
- Familiarity with Spanish and English.
Career Growth Opportunities and Learning Benefits
At Walgreens, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have the opportunity to develop your skills, advance your career, and take on new challenges. We offer a range of training programs, including on-the-job training, online courses, and mentorship opportunities. Our goal is to help you achieve your career goals and reach your full potential.
Work Environment and Company Culture
As a remote employee, you will have the flexibility to work from home and enjoy a better work-life balance. Our company culture is built on the values of respect, integrity, and teamwork. We are committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our team is passionate about making a difference in the lives of our customers and contributing to the success of our organization.
Compensation, Perks, and Benefits
We offer a competitive hourly rate of $25 per hour, plus a range of benefits and perks, including:
- Flexible scheduling and remote work options.
- Opportunities for career growth and advancement.
- Comprehensive training programs and ongoing support.
- Competitive hourly rate and bonuses.
- Access to our employee discount program.
- Opportunities for professional development and certification.
How to Apply
If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of our customers, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about the role and submit your application. We look forward to hearing from you!
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