About Walgreens and WBA
Walgreens (www.walgreens.com) is a leading retail pharmacy and healthcare company that is part of the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq WBA), a global healthcare, pharmacy, and retail leader with a long history of focusing on community. WBA's mission is to make healthier lives through better healthcare. With almost 9,000 brick-and-mortar stores across America, Puerto Rico, and the U.S. Virgin Islands, Walgreens is proud to be a local healthcare destination serving nearly 10 million customers every day. Walgreens pharmacists play a vital role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the country's medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a genuine omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver excellent products and services in communities across the country.
Job Summary
We are seeking an experienced Customer Service Representative to join our team as a Remote Data Entry and Patient Enrollment Specialist for Walgreens. As a key member of our team, you will be responsible for performing information passage and patient enrollment, handling high-volume customer inquiries, and working under direct management. You will be liable for utilizing pharmacy systems to acquire patient and medication data, and your responsibilities may vary depending on the assigned department. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Utilizing Walgreens solution information passage techniques and rules processes new understanding enrollment by entering information into the proper system.
- Handles patient medicine demands within HIPAA rules and enters top-off orders for handling.
- Investigates to acquire missing remedy data, and deciphers clinical truncations (SIG codes).
- Settle all information passages related to special cases.
- Handles correspondence to patients (inbound calls, talks, messages) and settles outbound decisions to prescribers and patients depending on the situation.
- Settle Outsider Oddballs by inspecting, gathering data, making revisions, and resubmitting for handling as indicated by individual arrangement prerequisites.
- Settles on phone decisions to guarantors and others to get data, gain abrogate endorsement, or in any case settle the Outsider Oddballs.
- Gives help to Drug specialists, both those in the office and those in different areas.
- Distinguishes and imparts issues to senior-level staff as fitting.
Essential Qualifications
To be successful in this role, you will need to possess the following essential qualifications:
- Secondary School Recognition or GED.
- Basic level computer skills (e.g., start and close down computer, use the mouse to point and click, start and close programs, switch between programs, save files, print reports, and access data online).
- Basic web search skills to include opening a program, writing URLs in the correct location, using a web search engine, bookmarking a website, navigating back/forward/stop buttons, and completing forms online.
- Middle-of-the-road keyboarding skills (at least 25 WPM, typing by memory, organizing files).
- Ability to communicate effectively in writing and verbally.
- 18 years old or older.
Preferred Qualifications
We are looking for candidates with the following preferred qualifications:
- At least one year of pharmacy professional experience in a retail or call center environment.
- At least a year and a half experience as a pharmacy professional with a license/enrollment by the state as granted by the state Board of Pharmacy or widely recognized certification organization.
- Experience providing customer service to internal and external customers, including meeting quality standards for services, and assessment of customer satisfaction.
- Middle to advanced level keyboarding skills (at least 35 WPM, typing by memory, designing documents).
- Familiarity with Spanish and English.
Skills and Competencies Required for Success
To be successful in this role, you will need to possess the following skills and competencies:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Knowledge of pharmacy systems and software.
- Ability to maintain confidentiality and handle sensitive information.
Career Growth Opportunities and Learning Benefits
We offer a range of career growth opportunities and learning benefits to help you develop your skills and advance your career. These include:
- On-the-job training and development programs.
- Opportunities for advancement to senior-level positions.
- Access to training and development resources, including online courses and workshops.
- Opportunities for professional certification and licensure.
Work Environment and Company Culture
We offer a dynamic and supportive work environment that is committed to excellence and customer satisfaction. Our company culture is built on the following values:
- Customer focus.
- Integrity.
- Respect.
- Accountability.
- Teamwork.
Compensation, Perks, and Benefits
We offer a competitive compensation package that includes:
- A salary of $27-$35 per hour.
- A range of benefits, including health insurance, retirement savings, and paid time off.
- Opportunities for professional development and advancement.
- A dynamic and supportive work environment.
How to Apply
If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to learn more about our company and to submit your application.
Equal Employment Opportunity
Walgreens is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve.
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