Introduction to American Airlines
Are you ready to embark on a journey of discovery, exploring new possibilities both at work and in your personal life? Join the American Airlines family, and you'll have the opportunity to travel the world, develop your skills, and become the best version of yourself. As you start this new chapter, you'll face challenges with flexibility and poise, learning new skills and advancing your career while having the time of your life. Feel free to balance your personal and work life and hop on board!
Why You'll Love This Job
This role is part of the Payments and Digital Strategy team in the American Airlines Credit Union. As a Member Services Representative, you'll be responsible for daily functions related to check processing, item processing, direct bills, and fund transfers at American Airlines Credit Union. You'll have the opportunity to work with a dynamic team, develop your skills, and provide exceptional customer service to our members.
Key Responsibilities
- Complete data entry and balancing functions
- Coordinate return items with members, vendors, the Federal Reserve Bank, and other institutions
- Assist other departments with fraud resolution, member inquiries, and related Accounting standard ledger balancing
- Work member cases/sports assigned
- Follow and maintain policies and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
- Process loan payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks
- Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
- Log, report, and make necessary GL, account changes and/or returns
- Process Stop Pays and Check Batching
- Complete daily balancing and department closing
- Obtain information from members for the timely and accurate processing of international and domestic fund transfer requests
- Research and confirm incoming and outgoing fund transfer information
- Communicate with vendors to process fund transfers
- Understand and be familiar with outgoing and incoming fund transfer laws
- Deposit check returns, research member bad checks on draft changes, process member checks, confirm members for outgoing fund transfers, and Federal Reserve verifying and releasing fund transfers
- Complete daily processing of workflows associated with late returns, supply of receipts, foreign collections, and legal fees
Essential Qualifications
To be successful in this role, you'll need:
- High school diploma or GED
- Intermediate Excel and Word skills
Preferred Qualifications
While not required, the following qualifications are preferred:
- Previous customer/member service experience
- Previous banking or Credit Union experience
- Episys/Symitar and processing wires
Skills, Licenses, and Certifications
To excel in this role, you'll need:
- Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or training and hands-on use of the software
- Ability to work extended hours in support of business needs
- Ability to exercise excellent customer service skills
- Ability to perform in a fast-paced environment, handle multiple tasks, and function as an integral part of a team
- Ability to perform mathematical calculations and analyze data
- Ability to effectively prioritize work and meet deadlines under high-volume pressure
- Ability to cross-train and perform any role assigned within the department
- Ability to interact professionally with all personnel and members
- Ability to work independently and with minimal supervision
- Ability to self-motivate with strong organizational skills and attention to detail
- Ability to maintain excellent performance and attendance
- Must pass relevant American Airlines and Credit Union pre-hire compliance checks
What You'll Get
As an American Airlines employee, you'll have access to a wide range of benefits, including:
- Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on over 6,800 daily flights across our global network.
- Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you live well. And that's just the start – we also offer digital doctor visits, flexible spending accounts, and more.
- Wellness Programs: We want you to be the best version of yourself – that's why our wellness programs provide you with all the right tools, resources, and support you need.
- 401(k) Program: Available upon hire, and depending on the workgroup, company contributions to your 401(k) plan are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.
Inclusion and Diversity at American Airlines
From the team of individuals we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members to reach their full potential and creating inclusive work environments to meet and exceed the needs of our diverse global community.
Company Culture and Work Environment
At American Airlines, we're committed to creating a work environment that's supportive, inclusive, and empowering. We believe in fostering a culture of excellence, where every team member has the opportunity to grow, develop, and thrive. Our company culture is built on a foundation of respect, integrity, and teamwork, and we're dedicated to making sure that every employee feels valued, appreciated, and supported.
Compensation and Perks
We offer a competitive salary range of $22-35 per hour, depending on experience. In addition to your salary, you'll also have access to a wide range of perks and benefits, including travel discounts, health and wellness programs, and opportunities for professional development and growth.
Conclusion
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! As a Member Services Representative with American Airlines, you'll have the opportunity to work with a dynamic team, develop your skills, and provide exceptional customer service to our members. Don't miss out on this exciting opportunity to join our team and take your career to new heights. Apply now and become a part of the American Airlines family!
How to Apply
To apply for this exciting opportunity, please click on the link below to register as a candidate and submit your application. We look forward to hearing from you!
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