Introduction to Sysco and Our Mission
Sysco, the global leader in foodservice distribution, is seeking a highly skilled and motivated Customer Service Representative to join our team. As a key player in our organization, you will have the opportunity to work in a fast-paced environment, providing exceptional support to our customers and sales team. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. Our mission is to provide our customers with the highest level of service, quality, and value, and we are looking for talented individuals to help us achieve this goal.
Job Summary and Responsibilities
In this sales support position, you will be responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a Customer Service Representative, your primary goal will be to assist and help resolve all customer needs as quickly and accurately as possible. Your key responsibilities will include:
- Answering all incoming concerns and needs from customers in a professional and courteous manner
- Handling key pick-up requests, transportation, and routing on delivery questions
- Processing will-call orders and providing customers with invoice copies
- Processing credits and maintaining a call list
- Monitoring orders before the cut-off and communicating regularly with Account Executives and customers
- Managing same-day deliveries for our operating company
- Performing other duties as directed by your Supervisor
Essential and Preferred Qualifications
To be successful in this role, you will need to possess the following essential qualifications:
- A high school diploma or equivalent
- At least 1 year of prior outside foodservice sales coordination or customer support experience
- Strong telephone communication skills and the ability to work in a fast-paced environment
- Ability to sit and work at a PC for extended periods
- Proficiency in MS Office
Preferred qualifications include:
- Previous call center experience
- Experience working in a foodservice or distribution environment
- Strong problem-solving and analytical skills
Skills and Competencies Required for Success
In addition to the essential and preferred qualifications, you will need to possess the following skills and competencies to be successful in this role:
- Excellent communication and interpersonal skills: The ability to communicate effectively with customers, sales team, and other stakeholders is critical in this role.
- Strong problem-solving and analytical skills: You will need to be able to analyze customer issues and provide effective solutions in a timely manner.
- Ability to work in a fast-paced environment: Our customer service team is a dynamic and fast-paced environment, and you will need to be able to adapt to changing priorities and deadlines.
- Strong organizational and time management skills: You will need to be able to prioritize tasks, manage multiple projects, and meet deadlines in a timely manner.
Career Growth Opportunities and Learning Benefits
At Sysco, we are committed to providing our employees with opportunities for growth and development. As a Customer Service Representative, you will have access to:
- Comprehensive training programs: We offer a range of training programs to help you develop the skills and knowledge you need to succeed in your role.
- Career advancement opportunities: We encourage our employees to take on new challenges and pursue career advancement opportunities within the company.
- Professional development opportunities: We offer a range of professional development opportunities, including conferences, workshops, and online courses.
Work Environment and Company Culture
At Sysco, we are proud of our company culture and work environment. We offer:
- A dynamic and supportive work environment: Our customer service team is a collaborative and supportive environment, and we encourage our employees to work together to achieve common goals.
- A commitment to diversity and inclusion: We are committed to creating a diverse and inclusive work environment, and we encourage applications from candidates from all backgrounds.
- A range of employee benefits: We offer a range of employee benefits, including health insurance, retirement savings plans, and paid time off.
Compensation, Perks, and Benefits
We offer a competitive salary and a range of benefits, including:
- Health insurance: We offer a range of health insurance plans to help you and your family stay healthy.
- Retirement savings plans: We offer a range of retirement savings plans to help you plan for your future.
- Paid time off: We offer a range of paid time off options, including vacation days, sick leave, and holidays.
Conclusion and Call to Action
If you are a motivated and results-driven individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at Sysco, you will have the opportunity to work in a dynamic and supportive environment, develop your skills and knowledge, and contribute to the success of our company. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and let's discuss how you can become a vital part of our success story.
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