Are you a customer service enthusiast looking for a new challenge? Do you thrive in fast-paced environments and enjoy helping others? Look no further! arenaflex is seeking an experienced Customer Service Representative to join our team in a remote location. As a Customer Service Representative, you will be the face of arenaflex, providing exceptional service to our customers and stakeholders. If you're passionate about delivering outstanding customer experiences, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of innovative solutions in the insurance industry. We're proud to be recognized as a National Best Places to Work, Ingram's Best Company to Work For, and one of the Top 100 Healthiest Workplaces in America. Our team is dedicated to creating a culture of excellence, where employees can grow, learn, and thrive. We're committed to making a positive impact in our communities and strive to be the best in everything we do.
**A Day in the Life of a Customer Service Representative**
As a Customer Service Representative, you will be responsible for:
* Answering a high volume of inbound phone calls, providing accurate information about dental insurance benefits and claims
* Listening attentively and asking questions to further determine the needs, requests, or concerns of subscribers and dental offices
* Thoroughly documenting calls to include contact information, nature of the call, and resolution provided
* Utilizing multiple resources to research and resolve any issues related to the inquiry and providing a follow-up response
* Assisting with claims processing, including entry of claims, requesting information from customers, sending out refund requests, quarterly statements, and other communication as needed
* Answering calls or written inquiries regarding pre-tax spending accounts, such as health and dependent care Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), Health Reimbursement Arrangements (HRA) and other employee benefits (vision, COBRA, etc.)
* Exhibiting a positive, professional demeanor and tact throughout all calls
* Consistently adhering to all customer service performance metrics, such as call documentation, quality and accuracy of information provided, etc.
**Requirements**
* High school diploma, some college preferred
* Two years of experience in a high-volume customer service setting
* Previous experience in healthcare/dental field, benefits claims, or consumer-driven health plans is preferred
* Excellent written and verbal communication skills with strong attention to detail
* Ability to thrive in a fast-paced, structured call center setting
* Ability to utilize various technology platforms for effective communication, problem-solving, and relaying information to constituents
* Ability to understand and become knowledgeable of Release of Information policies and procedures and HIPAA regulations, completing work in compliance with these and other standards
* Intermediate skills in Microsoft Office and virtual communication applications such as Microsoft Teams, Zoom, etc.
* Ability to quickly adapt and learn new technologies as they are implemented in the workplace
* Must reside in one of the following states: Kansas, Oklahoma, Missouri, Texas, Nebraska, Iowa, or South Dakota
* Regular and predictable attendance
**Why Join arenaflex?**
* Competitive compensation package, including an annual bonus and merit increase
* Top-notch health benefits, including best-in-class health, dental, vision, and supplemental plans
* 401(k) plan with company match and additional contribution for those who are eligible
* Employee Assistance Program for you and everyone in your household
* Career growth opportunities, including education/tuition assistance, corporate memberships, seminars, professional development courses, robust training programs, and tuition reimbursement programs
* A diverse, fun, and engaging workplace that feels like a small and close-knit community
* "You" time: paid vacation, flexible and remote work options, sick time, personal time, holidays, floating holidays, your birthday off with pay, and paid volunteer time for you to give back to a non-profit of your choice
* Regular recognition and celebration of employees for their outstanding work and accomplishments
* Opportunities for professional development and growth in a dynamic and innovative organization
**How We Take Care of Our People**
At arenaflex, we're committed to creating a culture of excellence, where employees can grow, learn, and thrive. We offer a range of benefits and programs to support our employees' physical, emotional, and financial well-being. Some of these benefits include:
* A diverse, fun, and engaging workplace that feels like a small and close-knit community
* "You" time: paid vacation, flexible and remote work options, sick time, personal time, holidays, floating holidays, your birthday off with pay, and paid volunteer time for you to give back to a non-profit of your choice
* Top-notch health benefits, including best-in-class health, dental, vision, and supplemental plans
* Competitive compensation package, including an annual bonus and merit increase
* 401(k) plan with company match and additional contribution for those who are eligible
* Employee Assistance Program for you and everyone in your household
* Career growth opportunities, including education/tuition assistance, corporate memberships, seminars, professional development courses, robust training programs, and tuition reimbursement programs
* Regular recognition and celebration of employees for their outstanding work and accomplishments
* Opportunities for professional development and growth in a dynamic and innovative organization
**How to Apply**
If you're passionate about delivering outstanding customer experiences and want to join a dynamic and innovative organization, we want to hear from you! Apply today and let's build the future together.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources.