About Our Company
At Adecco, we pride ourselves on being a leading provider of human resources solutions, connecting talented individuals with top companies across various industries. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the recruitment and staffing industry. As we continue to grow and expand our services, we are seeking a highly skilled and motivated Customer Service Representative to join our team in a remote environment.
Job Summary
We are currently seeking an experienced Customer Service Representative to work in a remote environment, handling outbound calls to shareholders across the country. As a Customer Service Representative, you will be responsible for navigating conversations with shareholders to record their proxy vote over the phone, using a simple scripted call flow designed to ensure a smooth and efficient experience. This is a short-term, project-based opportunity that offers a unique chance to work from home, develop your customer service skills, and contribute to the success of our client's shareholder engagement and proxy voting operations.
Key Responsibilities
As a Customer Service Representative, your primary responsibilities will include:
- Handling outbound calls in a courteous and professional manner to shareholders across the country.
- Updating the database in an accurate and timely manner after each call to ensure seamless communication and record-keeping.
- Escalating any shareholder concerns to a supervisor when necessary, ensuring that all issues are addressed promptly and efficiently.
- Keeping the management team informed of any shareholder feedback, providing valuable insights to improve our services and operations.
- Meeting all targets for productivity, quality, attendance, and code of conduct, demonstrating your commitment to excellence and customer satisfaction.
- Staying up-to-date on campaign specifics, ensuring that you have a deep understanding of our client's shareholder engagement and proxy voting operations.
- Performing various tasks as assigned, including responding to inquiries via email or telephone, assisting trainers in developing proxy representatives, and completing routine administrative tasks for operations, training, or quality.
- Accepting inbound calls and responding to them within an acceptable time period in a courteous and professional manner, providing exceptional customer service to our clients.
Requirements
To be considered for this exciting opportunity, you must meet the following requirements:
- Have the ability to work from home in a virtual environment, with a reliable and high-speed internet connection (10+ Mbps) and a quiet space to work.
- Be equipped with a USB wired headset with microphone, a laptop or desktop with Windows 10 or macOS, and dual monitors (if possible).
- Have a personal landline or cell phone that can be dedicated during work hours, ensuring that you can receive and make calls without interruptions.
- Have a strong ability to use technology, including searching internal databases and navigating multiple screens.
- Be confident, friendly, and possess excellent phone skills, with clear pronunciation and the ability to present information in a logical and common-sense manner.
- Hold a high school diploma or general education degree (GED), with six months of related experience and/or training, or an equivalent combination of education and experience.
- Have a sense of pride and dependability regarding your career, demonstrating a commitment to excellence and customer satisfaction.
What's in this for you?
As a valued member of our team, you can expect:
- Part-time evening shifts available, Monday through Thursday (6-11 p.m.) and Saturday (12-6 p.m.) EST.
- A competitive hourly rate of $17-$20 per hour, with weekly pay and potential for overtime.
- Benefit offerings, including medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan.
- Opportunities for career growth and development, with a focus on customer service excellence and continuous improvement.
- A dynamic and supportive work environment, with a team of professionals who share your passion for customer satisfaction and excellence.
Equal Opportunity Employer/Veterans/Disabled
Adecco is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates with arrest and conviction records, subject to federal contractor requirements and/or security clearance requirements.
How to Apply
If you are a motivated and experienced customer service professional looking for a new challenge, please click on the "Apply Now" button to submit your application. We look forward to reviewing your qualifications and discussing this exciting opportunity with you further.
Pay Details
The hourly rate for this position is $17.00 to $20.00 per hour, with weekly pay and potential for overtime. Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan.
Candidate Privacy Information Statement
To learn more about how we will use your information, please visit our Candidate Privacy Information Statement at
https://www.adeccousa.com/candidate-privacy.
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