Posted Sep 27, 2025

Experienced Customer Service Representative – Remote Per Diem Opportunity for Delivering Exceptional Customer Experiences and Driving Business Success at blithequark

Introduction to blithequark and the Industry

At blithequark, we are dedicated to providing top-notch customer service experiences that exceed our customers' expectations. As a leader in the industry, we strive to create a culture of excellence, quality, and stewardship. Our team is passionate about delivering exceptional service, and we are seeking a highly skilled and motivated Customer Service Associate to join our team on a per diem remote basis. If you reside in the state of Florida and are looking for a challenging and rewarding opportunity to work from home, we encourage you to apply for this exciting role.

Job Summary

As a Customer Service Associate at blithequark, you will be responsible for acting as a liaison in our Call Center, responding to customer inquiries, and providing accurate and professional service to our customers. Your success will be based on your sincere desire to serve, effective communication skills, ability to use resources, manage time, and solve problems in a professional manner. You will be working in a team environment to meet common goals and contribute to the achievement of departmental performance indicators.

Key Responsibilities

Properly identify and elevate concerns that affect customers or blithequark's ability to serve them
Provide accurate and professional service to customers, adhering to department policies and procedures
Attend and participate in staff training sessions, surveys, and department meetings to continuously improve knowledge and skills
Maintain confidentiality at all times, following departmental and organizational confidentiality guidelines
Contribute towards meeting departmental performance goals, including average speed of answer, service level, and abandonment rate
Respond to customer inquiries by researching, understanding, and documenting plan information related to covered benefits, eligibility, enrollment, and claims payments
Assist customers in a caring and knowledgeable manner, representing blithequark as a skilled healthcare professional
Handle incoming sales inquiries from prospective customers and refer to a licensed sales agent for closure
Provide assistance with customer service walk-in members in a timely and efficient manner

Essential Qualifications

To be successful in this role, you will need to possess the following qualifications:

A High School diploma, G.E.D., or equivalent experience; some college preferred
One year of related work experience in a call center or customer service environment interacting with customers
Ability to work the designated shift and overtime as needed
Ability to talk and type at the same time and communicate effectively while multitasking
Ability to navigate through multiple screens and computer applications while reviewing benefit information
Intermediate to Advanced computer skills, including Microsoft Applications
Bi-lingual candidates must be able to speak, read, write, and comprehend in Spanish and English
Certification required by passing the Bi-lingual/Medical Interpretation test, provided by ATLA at blithequark

Preferred Qualifications

While not required, the following qualifications are preferred:

Previous experience working in a healthcare or insurance environment
Knowledge of customer care processes and techniques
Experience working in a fast-paced and often stressful environment

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

Excellent verbal, interpersonal, and written communication skills
Superior customer service telephone skills, including active listening and questioning skills
Basic math, analytical, and problem-solving skills
Ability to think critically to define issues, identify risks, and propose outcomes
Maintaining a high level of motivation, initiative, and accountability
Organization, prioritization, and time management skills
Ability to interact professionally and work effectively as a team with all levels of employees and management
Handling multiple tasks, often within limited time frames

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Associate, you will have access to ongoing training and development opportunities to enhance your skills and knowledge. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service.

Work Environment and Company Culture

blithequark is a dynamic and fast-paced organization that values innovation, quality, and stewardship. Our company culture is built on a foundation of respect, integrity, and teamwork. We believe in creating a work environment that is supportive, inclusive, and empowering, where employees can thrive and grow. As a remote employee, you will be part of a virtual team that is connected through technology and shared goals.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, including a hourly rate, overtime pay, and benefits. As a per diem remote employee, you will have the flexibility to work from home and enjoy a better work-life balance. You will also have access to a range of perks and benefits, including training and development opportunities, employee recognition programs, and a comprehensive benefits package.

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding opportunity to work from home, we encourage you to apply for this exciting role at blithequark. As a Customer Service Associate, you will be part of a talented team that is dedicated to delivering exceptional customer service experiences. You will have the opportunity to grow and develop your skills, work with a dynamic team, and enjoy a competitive compensation package. Don't miss out on this opportunity to join a leading organization and take your career to the next level. Apply now to become a part of the blithequark team!

Apply Now