At blithequark, we are driven by a singular purpose: to bring heart to every moment of health. This guiding principle underscores our commitment to delivering enhanced, human-centric healthcare in a rapidly evolving world. Our brand, with heart at its core, sends a powerful message that the manner in which we deliver our services is equally as important as the services themselves. We are now seeking an experienced Customer Service Representative to join our team, working remotely from the comfort of your own home in Oklahoma, to help us achieve our mission of making healthcare more personal, convenient, and affordable.
Our Heart At Work Behaviors support this purpose, empowering every team member to play a pivotal role in transforming our culture and accelerating our ability to innovate and deliver solutions. We believe in fostering an environment where everyone feels valued, supported, and inspired to make a difference. As a Customer Service Representative at blithequark, you will be part of a dynamic team dedicated to providing exceptional care and support to our customers.
We are looking for a highly skilled and compassionate Customer Service Representative to manage customer queries and complaints, process orders and modifications, and escalate issues across multiple communication channels. The ideal candidate will possess excellent customer service skills, the ability to remain calm under pressure, and experience working with computers. This is a remote work opportunity, and you must be a resident of Oklahoma. You will be required to attend four weeks of virtual training between 8 am and 5 pm CST, after which you will work a permanent Monday-to-Friday schedule, with hours ranging from 7 am to 7 pm CST.
As a Customer Service Representative at blithequark, you will be responsible for answering questions and resolving issues based on phone calls, letters, and other correspondence from members, providers, and plan sponsors. You will triage resulting rework to appropriate staff, provide excellent customer service for high-volume inbound provider calls, and conduct extensive claims research on multiple platforms to assist providers with payment questions. You will also provide customers with related information to answer unasked questions, use customer service threshold frameworks to make financial decisions, and explain members' rights and responsibilities in accordance with contract.
To be successful in this role, you must meet the following requirements:
While not required, the following qualifications are preferred:
At blithequark, we are committed to the growth and development of our team members. As a Customer Service Representative, you will have access to training and development opportunities, including virtual training sessions, workshops, and conferences. You will also have the opportunity to work with experienced professionals who can provide guidance, support, and mentorship. We believe in promoting from within, and many of our team members have advanced to leadership positions within the company.
At blithequark, we pride ourselves on our positive and supportive work environment. We believe in fostering a culture of inclusivity, respect, and empathy, where every team member feels valued and supported. We offer a range of benefits, including flexible scheduling, remote work opportunities, and a comprehensive benefits package. We also believe in giving back to our community, and many of our team members are involved in volunteer work and charitable initiatives.
We offer a competitive compensation package, including a salary range that is commensurate with experience, as well as a range of benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer a range of perks, including flexible scheduling, remote work opportunities, and a comprehensive wellness program.
If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service and support, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will be part of a dynamic team dedicated to making a difference in the lives of our customers. You will have the opportunity to work remotely from the comfort of your own home, with a flexible schedule and a comprehensive benefits package. Don't miss out on this opportunity to join a team that is committed to bringing heart to every moment of health. Apply today to become a part of the blithequark team!
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