At arenaflex, we're dedicated to providing exceptional healthcare services to our members, and we're seeking a talented and compassionate Customer Service Representative to join our Senior Care Support team. As a key member of our team, you'll play a vital role in delivering top-notch customer service to Medicare-eligible members, helping them navigate the healthcare system, and resolving complex issues with ease.
**About arenaflex**
As Tennessee's largest health benefit plan company, we've been helping Tennesseans find their own unique paths to good health for over 65 years. We're a remote-first organization with a strong focus on community, caring tradition, and a commitment to physical, financial, and community good health. Our team is passionate about making a difference in the lives of our members, and we're excited to welcome a new member to our family.
**Job Responsibilities**
As a Customer Service Representative, you'll be responsible for:
* Receiving, investigating, and resolving all customer inquiries timely and accurately
* Handling customer service inquiries and problems via the telephone, chat, email, and TEAMS
* Ensuring all customer communication is clearly documented
* Educating callers to ensure resolution is achieved on first contact
* Participating in required testing and training programs
* Working independently under general supervision and collaboratively as part of a team in a fast-paced environment
* Adhering to assigned schedules and working overtime as required
**Key Qualifications**
To succeed in this role, you'll need:
* 1 year of experience in a customer service support role
* High school diploma or equivalent
* Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
* Excellent oral and written communication skills
* Strong interpersonal and organizational skills
* Exceptional time management skills
* Ability to work independently and collaboratively as part of a team
* Independent, sound decision-making, and problem-solving skills
* Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
**Training and Development**
As a new hire, you'll participate in a comprehensive 12-14 week training program, which will cover:
* arenaflex's policies and procedures
* Senior Care Support best practices
* Customer service skills and techniques
* Technical training on our systems and tools
**Work Environment and Culture**
As a remote-first organization, we offer a flexible and dynamic work environment that allows you to work from the comfort of your own home. Our team is passionate about making a difference in the lives of our members, and we're committed to creating a culture of inclusivity, respect, and open communication.
**Compensation and Benefits**
arenaflex offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development. As a valued member of our team, you'll enjoy:
* A salary range of $40,000 - $60,000 per year
* Comprehensive health, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for professional development and career advancement
**Relocation Benefits**
If you're willing to relocate to Chattanooga, TN, you may be eligible for relocation benefits, including:
* A relocation stipend
* Assistance with moving expenses
* Support with finding housing and settling into the area
**Tobacco-Free Hiring Statement**
arenaflex is committed to promoting health and wellness for our employees and our community. As a tobacco-free organization, we do not hire individuals who use tobacco or nicotine products in any form.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and free from discrimination.
**How to Apply**
If you're passionate about delivering exceptional customer service and making a difference in the lives of our members, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Note**
arenaflex is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at arenaflex via-email, the Internet, or any other method without a valid, written Direct Placement Agreement in place for this position from arenaflex HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by arenaflex as a result of the referral or through other means.