Are you passionate about delivering exceptional customer service and making a positive impact in your community? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark's dynamic team as an Experienced Customer Service Representative – Utility and Billing Support.
At blithequark, we're committed to providing top-notch service to our customers, and we're looking for a skilled and dedicated individual to join our team. As a Customer Service Representative, you'll be the face of our organization, interacting with customers via phone, email, and in-person to resolve their inquiries, address their concerns, and provide solutions to their problems.
**About blithequark**
blithequark is a leading provider of utility and billing services to the City of Denton and its residents. Our team is dedicated to delivering exceptional service, ensuring that every customer interaction is a positive and memorable experience. We're proud of our inclusive, collaborative, and service-oriented culture, and we're committed to making a positive impact in our community.
**Key Responsibilities**
As a Customer Service Representative, you'll be responsible for:
* Handling heavy phone traffic for departments Citywide, responding to customer inquiries, and resolving their issues in a friendly and professional manner
* Providing routine office duties, including phone, electronic, and face-to-face support to customers, directing internal and external customers, processing drop box payments, posting payments, and handling incoming and outgoing mail
* Assisting with interdepartmental cash and reporting/tracking functions, processing internal and external customer requests, and maintaining accurate records and updating personal data on accounts
* Receiving, maintaining, and accounting for monies for utilities, providing payment receipts, and ensuring compliance with blithequark's internal cash handling policies
* Processing commercial account set-ups, validating Tax IDs, explaining available solid waste services, calculating associated costs, and completing service contracts
* Generating and processing solid waste work orders, maintaining and filing contracts in an organized manner, and processing water leak adjustment and leak check requests
* Assisting with projects, performing back-office assignments, and serving as a backup to Customer Service Rep II in their absence
**Essential Qualifications**
To be successful in this role, you'll need:
* A High School diploma or equivalent
* One (1) year of customer service experience
* Six (6) months of cash handling experience
* Any combination of related education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job
**Preferred Qualifications**
While not required, the following qualifications are highly desirable:
* Experience working in a utility or billing environment
* Knowledge of applicable laws and regulations, as well as blithequark's policies and procedures
* Skill in identifying moderate problems and implementing solutions
* Intermediate-level proficiency in Microsoft Office 365 and other software systems
* Excellent interpersonal and communication skills, with the ability to work effectively with customers, colleagues, and management
**Skills and Competencies**
To succeed in this role, you'll need to possess:
* Strong customer service skills, with the ability to provide exceptional service to internal and external customers
* Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management
* Ability to establish and maintain effective interpersonal relationships
* Flexibility and adaptability to changing work environments and priorities
* Ability to work independently, manage multiple tasks, and balance competing priorities in a fast-paced environment
* Ability to accurately prepare and maintain records, files, and reports
* Ability to handle confidential and sensitive information with professionalism and discretion
**Career Growth Opportunities and Learning Benefits**
At blithequark, we're committed to helping our employees grow and develop their skills and careers. As a Customer Service Representative, you'll have access to:
* Ongoing training and development opportunities to enhance your skills and knowledge
* Opportunities for career advancement and professional growth within the organization
* A collaborative and inclusive work environment that encourages open communication and teamwork
* A comprehensive benefits package, including health insurance, retirement savings, and paid time off
**Work Environment and Company Culture**
blithequark is a dynamic and fast-paced organization that values innovation, collaboration, and customer satisfaction. As a Customer Service Representative, you'll work in a modern and comfortable office environment, with access to state-of-the-art technology and equipment. Our team is passionate about delivering exceptional service and making a positive impact in our community, and we're looking for like-minded individuals to join our team.
**Compensation, Perks, and Benefits**
As a Customer Service Representative, you'll enjoy a competitive salary and benefits package, including:
* A comprehensive health insurance plan
* Retirement savings plan with employer matching
* Paid time off and holidays
* Opportunities for career advancement and professional growth
* A collaborative and inclusive work environment that encourages open communication and teamwork
**How to Apply**
If you're passionate about delivering exceptional customer service and making a positive impact in your community, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity**
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
**Note:** This job description is not an exhaustive list of responsibilities, skills, or qualifications. blithequark reserves the right to modify or add to this job description as needed.
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