Welcome to arenaflex: Where Career Aspirations Meet Endless Possibilities
Imagine a career that not only elevates your professional growth but also enriches your personal life. At arenaflex, we offer a unique blend of challenges and opportunities that will help you become the best version of yourself. As a member of our dynamic team, you'll embark on a journey of self-discovery, skill development, and unparalleled success. Our commitment to excellence, diversity, and inclusion creates a work environment that is both inspiring and rewarding.
About the Role: Specialist, Government and Corporate Affairs Customer Service
This exciting opportunity is part of the Corporate Affairs Team within the Government Affairs Division at arenaflex. As a Specialist in Government and Corporate Affairs Customer Service, you will play a vital role in promoting and selling air travel, resolving customer complaints, and providing exceptional service to our clients. Your expertise and passion for customer satisfaction will be the driving force behind our success in the industry.
Key Responsibilities:
- Promote and sell air travel on arenaflex, ensuring that our clients receive the best possible experience.
- Prepare itineraries, compute fares, issue refunds, and prepare and issue tickets with precision and efficiency.
- Answer inquiries regarding general travel information and resolve customer problems in a mutually beneficial manner, demonstrating your excellent communication and problem-solving skills.
- Communicate with customers over the phone when researching passenger complaints, advising of cancelled or delayed flights, and providing timely updates and solutions.
- Effectively communicate new rules, policies, and procedures that would affect the customer, ensuring that they are well-informed and satisfied with our services.
Qualifications and Skills:
To succeed in this role, you will need to possess a combination of education, experience, and skills that align with our high standards of excellence.
Minimum Qualifications:
- Bachelor's degree in a relevant field or equivalent experience/training, demonstrating your foundation in customer service, sales, or a related area.
- Preferred Qualifications: A degree in a relevant field such as business, marketing, or communications, with a focus on customer service and client relationship management.
Essential Skills and Competencies:
- Ability to demonstrate excellent leadership, organizational, and customer contact skills, with a strong focus on providing exceptional service and building lasting relationships with our clients.
- Knowledge of Native SABRE or similar systems, with the ability to quickly learn and adapt to new technologies and processes.
- Ability to be resourceful and creative in immediate problem resolution, thinking critically and outside the box to resolve complex customer issues.
- Ability to demonstrate a high level of initiative, exercise good judgment, and be dependable in a fast-paced environment, ensuring that our customers receive the best possible experience.
- Satisfactory attendance required, with a commitment to being punctual, reliable, and dedicated to your role and responsibilities.
Career Growth and Development:
Benefits and Perks:
- Travel Perks: Explore the world with our travel benefits, which include access to discounted flights, hotels, and other travel-related perks.
- Health Benefits: Enjoy comprehensive health, dental, prescription, and vision benefits, with access to virtual doctor visits, flexible spending accounts, and more.
- Wellness Programs: Take advantage of our wellness programs, which provide you with the tools, resources, and support you need to maintain a healthy work-life balance and achieve your personal and professional goals.
- 401(k) Program: Participate in our 401(k) program, which offers employer contributions and a range of investment options to help you plan for your future.
Our Culture and Values:
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