Join blithequark, a Pioneer in Online Digital Printing, and Be Part of a Dynamic Team!
At blithequark, we're not just a company; we're a community that believes in making a difference through our work. As a leading online digital print company, we've been helping individuals and businesses across the nation "Make Something Real" by providing them with the printed materials they need to tell their stories and grow. Our mission is built on the pillars of great products, exceptional service, and competitive pricing, all of which are made possible by our dedicated team of professionals who care deeply about people and their needs.
About the Customer Service Supervisor Role
We're on the lookout for a passionate and experienced Customer Service Supervisor to join our team. As a Customer Service Supervisor at blithequark, you'll play a pivotal role in leading and supporting our Customer Service team to ensure the highest level of customer satisfaction. This role is not just about supervising; it's about fostering a culture of continuous improvement, promoting learning and skill growth among team members, and ensuring that every customer interaction is a positive one.
Key Responsibilities
- Oversee performance metrics to drive team growth and productivity, ensuring that our customer service standards are always met or exceeded.
- Provide comprehensive training and support to Customer Service Representatives, equipping them with the skills and knowledge needed to excel in their roles.
- Assist with complex order management, resolving issues promptly and efficiently to ensure customer satisfaction.
- Support and contribute to blithequark's culture of betterment, promoting a positive and inclusive team environment.
- Resolve escalated customer issues with professionalism and empathy, turning potentially negative experiences into positive outcomes.
- Monitor customer feedback across various platforms, using insights to inform team strategies and improvements.
- Maintain compliance with company policies and procedures, ensuring that our operations are always aligned with our values and goals.
- Collaborate regularly with the Customer Experience Manager to align strategies and ensure seamless operations.
- Handle administrative duties, including attendance tracking and other related tasks, with accuracy and attention to detail.
Essential and Preferred Qualifications
To succeed as a Customer Service Supervisor at blithequark, you'll need:
- A commitment to fostering a culture of betterment and continuous improvement.
- Proficient English language skills, both written and verbal.
- Previous customer service experience, preferably in a fast-paced environment such as retail or food service.
- Supervisory experience is preferred, but not required; we're open to training the right candidate.
- Strong leadership skills and the ability to work effectively within a team-based environment.
- Experience working in deadline-driven environments and managing multiple priorities.
- Strong attention to detail and problem-solving skills, with the ability to think critically and creatively.
- Proficiency in Microsoft Outlook and other relevant software applications.
- A strong commitment to customer satisfaction and service excellence.
- Excellent interpersonal skills, with the ability to build strong relationships with customers and team members alike.
- Adaptability and flexibility in managing changing priorities or processes.
- A reliable internet connection to perform job duties from a remote location.
- A High School Diploma or equivalent; further education is a plus.
What We Offer
At blithequark, we believe in rewarding our team members for their hard work and dedication. As a full-time Customer Service Supervisor, you'll enjoy:
- A competitive hourly rate of $21.00 - $23.50, based on your relevant experience.
- A full-time schedule: Monday - Friday, 8:30 AM - 5:00 PM PST, providing a great work-life balance.
- Comprehensive benefits, including FREE Medical, Dental, and Vision insurance.
- Opportunities for professional growth and development, including FREE College tuition for Associate's degrees or certifications.
- RAISES twice a year, based on performance evaluations.
- PAID Volunteer Time, allowing you to give back to your community.
- PAID Time Off, which can be cashed out at your convenience.
- HOLIDAYS OFF, so you can spend time with your loved ones.
- A 30% DISCOUNT on personal prints, because we believe in practicing what we preach.
Why Work at blithequark?
blithequark is more than just a workplace; it's a community that values its team members and customers alike. Our culture is built on the principles of respect, empathy, and continuous improvement. We believe in providing our team with the tools, training, and support they need to succeed, and in return, we ask for their hard work, dedication, and passion.
If you're looking for a role that not only challenges you but also rewards you, then we want to hear from you. As a Customer Service Supervisor at blithequark, you'll have the opportunity to make a real difference in the lives of our customers and team members. You'll be part of a dynamic team that's committed to excellence and passionate about making a positive impact.
How to Apply
If you're ready to "Make Something Real" and join our team, please submit your application, including your resume and answers to our application questions. We can't wait to hear about your skills, experience, and what makes you unique.
At blithequark, we believe in giving everyone a chance to shine. People with a criminal record are encouraged to apply, and we look forward to discussing how your skills and experience can contribute to our team's success.
Join us today and be part of a company that's changing the way people "Make Something Real"!
Apply Now