**Job Summary:**
Join the arenaflex team as an Experienced Customer Service/Sales Professional, where you will play a vital role in delivering exceptional customer experiences and driving sales growth across various departments. As a key member of our team, you will be responsible for providing fast, friendly service, learning about products, and selling entire projects to customers. With a focus on customer satisfaction, safety, and teamwork, you will work closely with department supervisors and other associates to maintain a clean, shop-able, and safe environment.
**About arenaflex:**
arenaflex is a leading provider of innovative solutions and services, dedicated to empowering customers to achieve their goals. With a strong commitment to customer satisfaction, safety, and community involvement, we strive to create a positive and inclusive work environment that fosters growth, learning, and collaboration. As a valued member of our team, you will have the opportunity to develop your skills, expand your knowledge, and contribute to the success of our organization.
**Key Responsibilities:**
* Provide fast, friendly service to customers, actively seeking out their needs and providing assistance to sell entire projects
* Learn about products using arenaflex tools and provide information to customers to drive sales growth
* Greet, qualify, recommend, and close every customer in your department, while maintaining a strong understanding of adjacent departments
* Maintain the in-stock condition of assigned areas, ensuring a clean, shop-able, and safe environment for customers and associates
* Provide a safe working and shopping environment by following all safety policies and standards, completing specified safety training, and reporting hazards or unsafe conditions to the Manager on Duty
* Work in cooperation with Department Supervisors and other associates in your department and other departments to achieve common goals
* Participate in sales promotions, events, and initiatives to drive sales growth and customer engagement
**Specific Department Responsibilities:**
* Building Materials: Assist customers in selecting and purchasing building materials, including lumber, drywall, and roofing materials
* Décor: Provide expert advice on interior design and decorating, including furniture, lighting, and accessories
* Electrical: Assist customers in selecting and purchasing electrical products, including lighting, electrical panels, and circuit breakers
* Flooring: Help customers select and purchase flooring materials, including hardwood, carpet, and tile
* Garden: Assist customers in selecting and purchasing gardening products, including plants, fertilizers, and gardening tools
* Hardware: Provide expert advice on hardware products, including tools, fasteners, and building materials
* Kitchen & Bath: Assist customers in selecting and purchasing kitchen and bath products, including fixtures, appliances, and cabinets
* Lumber: Assist customers in selecting and purchasing lumber products, including dimensional lumber and plywood
* Millwork: Provide expert advice on millwork products, including cabinets, doors, and windows
* Paint: Assist customers in selecting and purchasing paint products, including interior and exterior paints, stains, and finishes
* Plumbing: Assist customers in selecting and purchasing plumbing products, including fixtures, pipes, and fittings
* Tool Rental: Assist customers in selecting and renting tools and equipment, including power tools and hand tools
**Types of Customer Service/Sales Positions:**
* Department Sales: Focus on selling products within a specific department, such as Building Materials or Décor
* Lead Generator: Identify and pursue new sales opportunities, driving growth and revenue for arenaflex
* Pro Account Sales: Develop and maintain relationships with professional customers, including contractors and builders
* Sales Specialist: Provide expert advice and guidance to customers on specific products or categories
* Special Services: Assist customers with special requests, including custom orders and installations
* Customer Order Specialist: Process customer orders, ensuring accurate and timely fulfillment
**Essential Qualifications:**
* High school diploma or equivalent required; associate's or bachelor's degree preferred
* 1-2 years of customer service or sales experience, preferably in a retail or construction-related industry
* Strong communication and interpersonal skills, with the ability to work effectively with customers, associates, and management
* Ability to work in a fast-paced environment, with a focus on customer satisfaction and sales growth
* Basic math skills and accuracy with handling cash and operating a point-of-sale system
* Ability to lift up to 50 pounds and stand for long periods of time
**Preferred Qualifications:**
* Experience working in a retail or construction-related industry, with a focus on customer service and sales
* Knowledge of building codes, safety regulations, and industry standards
* Familiarity with arenaflex products and services, including tools, equipment, and software
* Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions
* Ability to work independently and as part of a team, with a focus on collaboration and communication
**Skills and Competencies:**
* Strong communication and interpersonal skills, with the ability to work effectively with customers, associates, and management
* Ability to work in a fast-paced environment, with a focus on customer satisfaction and sales growth
* Basic math skills and accuracy with handling cash and operating a point-of-sale system
* Ability to lift up to 50 pounds and stand for long periods of time
* Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions
* Ability to work independently and as part of a team, with a focus on collaboration and communication
**Career Growth Opportunities and Learning Benefits:**
* arenaflex offers a comprehensive training program, including onboarding, product knowledge, and sales skills training
* Opportunities for career advancement and professional growth, including promotions to leadership roles and specialized positions
* Access to industry-leading tools, equipment, and software, including arenaflex's proprietary systems and platforms
* Collaborative and inclusive work environment, with a focus on teamwork, communication, and customer satisfaction
* Competitive compensation and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
**Work Environment and Company Culture:**
* arenaflex is committed to creating a positive and inclusive work environment, with a focus on teamwork, communication, and customer satisfaction
* Our stores are designed to provide a safe and welcoming space for customers and associates, with a focus on cleanliness, organization, and visual merchandising
* arenaflex values diversity, equity, and inclusion, with a commitment to creating a workplace that is welcoming and inclusive for all employees
* We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
**Compensation, Perks, and Benefits:**
* Competitive hourly rate, with opportunities for overtime and bonuses
* Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
* Access to industry-leading tools, equipment, and software, including arenaflex's proprietary systems and platforms
* Collaborative and inclusive work environment, with a focus on teamwork, communication, and customer satisfaction
* Opportunities for career advancement and professional growth, including promotions to leadership roles and specialized positions
**How to Apply:**
If you are a motivated and customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal. We look forward to hearing from you and exploring how you can contribute to the success of arenaflex.