Introduction to blithequark
At blithequark, we have been at the forefront of innovation, pioneering our tech journey as a leader in the public cloud space while navigating the complexities of a highly regulated business environment. Our engineering organization has grown significantly, and we have successfully transitioned to the cloud, re-architected our applications and data platforms, and embraced machine learning at scale. Our AI/ML capabilities are now a benchmark for what's possible in the industry. Through this journey, we have developed a suite of internal solutions designed to meet the challenges of a digital-first, cloud-first business at scale. We recognize that many other businesses face similar data management needs as they accelerate their cloud and data journeys, and we are exploring how to bring some of our tools to market as enterprise B2B software solutions.
Role Overview
The blithequark team is seeking a customer-centric, energetic, and highly motivated individual to join our team as a Customer Solutions Architect. You are entrepreneurial by nature, completely comfortable working with diverse cross-functional teams, and talented at helping customers align technical and business outcomes. We look for people who obsess over removing friction from the overall customer experience and thrive in an environment driven by bold ideas, collaboration, and creativity. As a Customer Solutions Architect, you will partner with technically skilled customers, internal Product and Engineering teams, and other cross-functional verticals to drive business growth and customer satisfaction.
Key Responsibilities
- Cultivate trust and build relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes.
- Effectively advocate and represent the voice of customers to influence organizational objectives, product roadmaps, and improve the overall customer experience.
- Manage relevant customer activity, identify risk and growth opportunities, and partner with internal teams to mitigate risks or close opportunities.
- Build and manage key processes, including product fit and tech fit discoveries, customer technical wins, customer FAQs, customer objections, customer feedback, and customer tech research.
- Serve as a knowledge resource and escalation point for coworkers and customers.
- Autonomously work through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business.
- Lead cross-functionally to achieve organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth, and evolution.
- Lead high customer satisfaction through the use of data and proactive solutions.
- Productively challenge the status quo with clarity, identifying and proposing different approaches and solutions.
- Conduct periodic check-ins with customers to ensure product fit and align on ways to drive more value together through technical solutioning.
- Develop and maintain technical support procedures and policies.
- Build credibility and trust within the team and with business customers and stakeholders.
- Drive architecture/design reviews for customers focused on business requirements, and as needed, design, plan, and manage architectural projects.
- Analyze, define, and document requirements for data, workflow, logical processes, hardware, and operating system environment to support customer needs.
- Work with business partners, architects, and other groups to identify technical and functional needs of systems and determine priority of needs.
- Stay current with new technology options and products, evaluating which ones would be a good fit for the customer or even a good fit for blithequark to develop.
Key Areas of Focus for Customer Solutions Architects
- Trusted Advisor: Serve as the front line for customers' tech, product, and cyber needs, as well as for solutioning product-specific improvements.
- Customer Ambassador: Represent the voice of the customer and customer needs in internal discussions and working groups.
- Demonstrate Value: Focus on identifying the best solutions that bring value to customers.
- Thought Leadership: Use research and customer solutioning experiences to build and share thought leadership both internally and externally.
- Subject Matter Experts: Gain deep understanding of products and deep subject matter expertise across technology domains to best advise customers, solve complex problems, and identify areas of improvement for products.
- Pre-Sales & Post-Sales: Serve customers predominantly in the Pre-Sales stages, determining how to best implement products for their needs, and also solve for any unique requests in the Post-Sales stages.
- Solution Oriented: Focus on finding solutions to address every customer problem and need using every tool, skillset, and creativity at your disposal.
- Channel Partnership: Collaborate with Partner Sales Engineers and Partner Sellers on joint customer strategies and joint value props, as applicable for different products.
Essential Qualifications
To be successful in this role, you will need:
- A Bachelor's degree or military experience.
- At least 4 years of experience in a customer-facing role in an organization or entrepreneurial context.
- At least 3 years of experience working with cross-functional teams.
- At least 3 years of experience with cloud services (such as AWS, GCP, Azure), or data clouds (such as Snowflake, Databricks), and data manipulation languages (such as SQL).
- At least 2 years of experience with design, implementation, or consulting experience of distributed applications.
Preferred Qualifications
Preferred candidates will have:
- A Master's Degree in Computer Science, Engineering, Information Technology.
- A high level of comfort communicating effectively across internal and external organizations.
- A history of successful technical consulting and/or architecture engagements with large-scale customers or enterprises.
- 2+ years of experience in developing, marketing, selling, or supporting a client-facing technical product or service at scale.
- 2+ years of experience in a cybersecurity role or understanding of cybersecurity concepts with an ability to learn quickly and apply critical thinking when challenged with customer questions.
Skills and Competencies
To excel in this role, you will need to possess:
- Excellent communication and interpersonal skills.
- Strong technical skills, including experience with cloud services, data clouds, and data manipulation languages.
- Ability to work autonomously and lead cross-functional teams.
- Strong problem-solving skills, with the ability to analyze complex problems and develop creative solutions.
- Ability to build trust and credibility with customers and internal stakeholders.
- Strong business acumen, with the ability to understand customer needs and develop solutions that drive business value.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Customer Solutions Architect, you will have the opportunity to:
- Develop your technical skills, including experience with the latest cloud services and data technologies.
- Build your business acumen, with the ability to understand customer needs and develop solutions that drive business value.
- Lead cross-functional teams and develop your leadership skills.
- Work with a talented team of professionals who are passionate about delivering exceptional customer experiences.
- Participate in training and development programs, including mentorship and coaching opportunities.
Work Environment and Company Culture
At blithequark, we are committed to creating a work environment that is collaborative, inclusive, and supportive. Our company culture is built on the values of:
- Customer obsession: We are passionate about delivering exceptional customer experiences.
- Ownership: We take ownership of our work and are accountable for our results.
- Inclusivity: We believe that diversity and inclusion are essential to our success.
- Collaboration: We work together as a team to achieve our goals.
- Innovation: We are always looking for new and better ways to do things.
Compensation, Perks, and Benefits
At blithequark, we offer a competitive compensation package, including:
- A salary range of $170,700 - $194,800 per year, depending on location and experience.
- Performance-based incentive compensation, including cash bonuses and long-term incentives.
- A comprehensive benefits package, including health, financial, and other benefits that support your total well-being.
- Opportunities for professional development and growth.
- A dynamic and supportive work environment.
Conclusion
If you are a customer-centric, energetic, and highly motivated individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our team as a Customer Solutions Architect. At blithequark, we are committed to creating a work environment that is collaborative, inclusive, and supportive, and we offer a competitive compensation package and opportunities for professional development and growth. Don't miss out on this opportunity to join a talented team of professionals who are passionate about delivering exceptional customer experiences. Apply now to become a part of our team and help us shape the future of cloud and data solutions.
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