Experienced Customer Success Engineer for Emerging Enterprise Customers – Technical and Consultative Role in Business Analytics, AI/ML, and Gen AI

Introduction to blithequark

blithequark is The Universal AI Platform, empowering organizations to take control of their AI talent, processes, and technologies, thereby unleashing the creation of analytics, models, and agents. By providing no-, low-, and full-code capabilities, blithequark meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge. As a leader in the AI and analytics space, blithequark is committed to delivering exceptional customer success, and we are now seeking an experienced Customer Success Engineer to join our Solutions Engineering team in France.

About the Role

As a Customer Success Engineer at blithequark, you will play a critical role in helping our Emerging Enterprise customers achieve meaningful outcomes with business analytics, AI/ML, and Gen AI. This technical and consultative customer-facing role will focus on technical programming to increase adoption through product enablement and one-to-many user engagement. You will leverage your understanding of enterprise analytics, high-impact communication abilities, and hands-on data science skills to add business value. This role will also partner closely with cross-functional teams, including Account Executives, Sales Engineers, and Professional Services and Partners to accelerate end-user adoption.

Key Responsibilities

• Work closely with blithequark's customers, focusing on onboarding, increasing user adoption, retention, and satisfaction.
• Possess deep knowledge of the blithequark platform to educate customers on best practices within the platform.
• Develop a deep understanding of customer business, use cases, and outcomes to guide their success with blithequark's products and services.
• Execute demonstrations of new product features and conduct hands-on workshops in collaboration with the Sales Engineers.
• Establish regular touchpoints with customers to advise users on using blithequark for their specific business needs.
• Execute programs to create self-sustaining enablement and evangelism of blithequark within customer accounts.
• Collaborate with Account Executives and Sales Engineers to drive customer engagements with the blithequark platform and identify opportunities for expansion (both software and professional services) that can drive additional value for customers.
• Document and share the adoption status and key information to inform internal forecasting and renewal.
• Collaborate with other blithequark functions (such as marketing) on capturing and sharing the customer stories publicly.
• When identifying technical issues that block user adoption, coach administrators and users to initiate support tickets for timely resolution.
• Stay current on blithequark's products, competitive landscape, and data science trends.
• Willingness to travel up to 25%.

Essential Qualifications

• Minimum of two years of experience in sales engineering, customer success management, technical or solutions consulting, post-sales technical delivery, or data science roles with a proven track record of customer trust and satisfaction.
• Strong written and oral presentation skills, capable of engaging both business and technical stakeholders.
• Strong analytical and problem-solving skills.
• Experience in building and operating communities of practice.
• Ability to navigate ambiguity, build consensus, foster accountability, and work with urgency to deliver customer outcomes.
• Ability to tailor messaging to personas with varying levels of technical acumen, including no-code and high-code users.

Preferred Qualifications

• blithequark advanced designer, Snowflake SnowPro Core, and Databricks Business Analyst certifications preferred (not required).
• Never-ending intellectual curiosity, detail-oriented, and analytical.
• Hands-on experience with data storage and computing infrastructure (SQL, Kubernetes, etc.) and proficiency with Python, R, SQL (useful but not required).
• Knack for public speaking with appreciation for engaging with all levels of customer teams, from individual contributors to leadership.
• Passion for technology, the data and analytics space, and enjoyment learning new solutions, features, and functionalities, translating these into business value for customers.
• Experience in Analytics/AI or other enterprise software (preferred but not required).
• Experience in technical pre-sales or post-sales, preferably in a high-growth environment (preferred but not required).

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Success Engineer, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer success. You will also have access to ongoing training and development opportunities to help you stay up-to-date with the latest trends and technologies in the AI and analytics space.

Work Environment and Company Culture

blithequark is a dynamic and innovative company that values collaboration, creativity, and diversity. Our company culture is built on the principles of respect, empathy, and inclusivity, and we are committed to creating a work environment that is welcoming and supportive to all employees. We believe that a diverse and inclusive workplace is essential to driving innovation and success, and we are proud to be an equal opportunity employer.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, including a salary, benefits, and perks that are designed to attract and retain top talent. Our benefits package includes health insurance, retirement savings, and paid time off, as well as access to ongoing training and development opportunities. We also offer a range of perks, including flexible working hours, remote work options, and a dynamic and supportive work environment.

Conclusion

If you are a motivated and experienced Customer Success Engineer who is passionate about delivering exceptional customer success, we encourage you to apply for this exciting opportunity at blithequark. As a member of our team, you will have the opportunity to work with a talented group of professionals who are dedicated to shaping the future of AI. You will also have access to ongoing training and development opportunities, a competitive compensation package, and a dynamic and supportive work environment. Don't miss out on this opportunity to join a leading company in the AI and analytics space and make a meaningful impact on the success of our customers. Apply now to become a part of the blithequark team!

How to Apply

To apply for this exciting opportunity, please submit your resume and a cover letter outlining your experience and qualifications. We thank all applicants for their interest; however, only those selected for an interview will be contacted. blithequark is an equal opportunity employer and welcomes applications from diverse candidates.

Protect Yourself from Fraudulent Recruitment Activity

blithequark will never ask you for payment of any type during the interview or hiring process. Other than our video-conference application, Zoom, we will also never ask you to make purchases or download third-party applications during the process. If you experience something out of the ordinary or suspect fraudulent activity, please review our page on identifying and reporting fraudulent activity.

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