Join the World of Fashion with blithequark
Are you a Dutch-speaking customer support professional looking for a new challenge? Do you want to work with an internationally renowned fashion brand known for its Mediterranean-inspired design and modern style? blithequark is seeking a talented Customer Support Advisor to join our exciting and successful team. As a Customer Support Advisor, you will be the face of our brand, providing exceptional customer experiences and support to our valued customers.
About blithequark
blithequark is a global leader in the BPO industry, with a focus on creating memorable customer experiences and developing business solutions adapted to each company. We enhance the value of the most innovative brands by combining intelligence and emotion to make business more human. With more than 50 nationalities, blithequark Spain is one of the main multilingual centers of the Group. We operate in more than 60 countries around the world and are committed to providing exceptional customer experiences.
Job Summary
We are looking for a highly motivated and customer-focused Dutch-speaking Customer Support Advisor to join our team. As a Customer Support Advisor, you will be responsible for effectively managing customers' problems, complaints, and enquiries with a focus on customer satisfaction. You will work in a dynamic and multicultural environment, using some of the most innovative technologies on the market. If you have a passion for customer support, excellent communication skills, and a native level of Dutch, we want to hear from you!
Key Responsibilities
- Effectively manage customers' problems, complaints, and enquiries with a focus on customer satisfaction
- Ensure that the information from the customer contact is recorded in the systems you work with, so that problems can be followed up and resolved
- Maintain knowledge of services and products
- Work according to the processes established for the project and escalate potential service issues
- Provide exceptional customer experiences and support to our valued customers
- Collaborate with your team to achieve customer satisfaction and resolve customer complaints
- Continuously develop your skills and knowledge to improve your performance and contribute to the team's success
What We Offer
At blithequark, we offer a range of benefits and perks to our employees, including:
- A competitive basic salary of €15,008.79/year (gross) and up to €1,243.71 gross/year in bonus
- A bring-a-friend (referral) bonus of €300 and up, when your friends are hired
- Permanent employment with a full Spanish contract from day one, with access to Spanish health insurance cover
- Paid holidays, 23 working days/year, and also paid annual leave from the first year of employment
- A wide range of discounts on sporting goods, travel, home electronics, etc. with our partners
- A modern and dynamic work environment, easily accessible by public transport
- A foothold in a company where we primarily recruit internally for senior roles, with opportunities for career growth and development
Requirements
To be successful in this role, you will need:
- A native level of Dutch and fluency in English
- Previous experience in a similar customer support role (not essential but desirable)
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to change
- Good computer skills, with the ability to learn quickly and handle large volumes of work under pressure
- Availability to work Monday to Friday, 14:00-18:00
- A passion for customer support and a desire to provide exceptional customer experiences
It Would Be a Plus If You:
- Have previous experience in a similar job
- Thrive in fast-paced environments and adapt easily to change
- Are a person who thinks team spirit is important
- Have excellent problem-solving skills and can think critically
- Are proactive and can work independently with minimal supervision
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. We offer a range of training and development programs to help you improve your skills and advance your career. Our employees have access to:
- Regular training and coaching sessions
- Career development opportunities, including promotions and lateral moves
- Mentorship programs, to help you navigate your career and achieve your goals
- A dynamic and supportive work environment, where you can learn from your colleagues and contribute to the team's success
Work Environment and Company Culture
At blithequark, we pride ourselves on our dynamic and multicultural work environment. Our employees come from all over the world and bring with them a range of skills, experiences, and perspectives. We are committed to creating a work environment that is inclusive, supportive, and fun. Our company culture is built on the following values:
- Customer focus: we put our customers at the heart of everything we do
- Teamwork: we work together to achieve our goals and support each other in our roles
- Innovation: we are always looking for new and better ways to do things
- Integrity: we act with integrity and honesty in all our interactions
Compensation, Perks, and Benefits
We offer a range of compensation, perks, and benefits to our employees, including:
- A competitive salary and bonus structure
- A range of benefits, including health insurance, paid holidays, and annual leave
- A bring-a-friend (referral) bonus
- A wide range of discounts on sporting goods, travel, home electronics, etc. with our partners
Conclusion
If you are a motivated and customer-focused Dutch-speaking professional looking for a new challenge, we want to hear from you. At blithequark, we offer a range of benefits, perks, and career growth opportunities, as well as a dynamic and supportive work environment. Join our team and become a part of the world of fashion with blithequark. Apply now to take the first step in your career with us!
blithequark is an equal-opportunity employer. We welcome applications from all qualified candidates.
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