At arenaflex, we're committed to building an inclusive and just employment ecosystem that supports individuals from all walks of life. As a proactive and empathetic Customer Support Agent, you'll play a vital role in assisting residents with issues related to our property portal, ensuring a positive and solution-focused customer experience.
**About arenaflex**
arenaflex is a leading organization that collaborates with The RRS Group Inc to create an innovative and integrated employment ecosystem. Our mission is to empower individuals through mission-focused work, while maintaining a strong commitment to integrity, caring, integration, and innovation. We're proud to offer a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being, including supporting their own communities through Making Lives Better with RRS Group (MLBA- RRS).
**Our Core Values**
At arenaflex, we're guided by four core values that shape our culture and interactions:
1. **Integrity**: We do the right thing when no one is watching and act with uncompromising honesty, maintaining lasting relationships based on honesty, consistency, and the highest ethical standards.
2. **Caring**: We show concern, empathy, and compassion for others, ourselves, and our environment, encouraging each other to be the best and hold each other accountable.
3. **Integration**: We work unselfishly toward common goals across disciplines, teams, departments, and regions, providing the most value when delivering our services to one another and our clients.
4. **Innovation**: We develop new ideas and apply solutions that differentiate us in valuable ways, maintaining an environment where we foster new ideas and encourage changes that help us improve.
**Responsibilities**
As a Customer Support Agent, you'll be responsible for:
* Responding to resident inquiries via phone, email, or chat, delivering a positive and solution-focused customer experience.
* Supporting residents in using the property portal for tasks such as rent payments, submitting maintenance tickets, and accessing community resources.
* Troubleshooting and resolving payment-related issues, including transaction failures, billing discrepancies, and auto-pay setups.
* Guiding residents through submitting and tracking maintenance requests efficiently.
* Utilizing SAP and RealPage to manage resident records, service requests, and financial transactions.
* Accurately documenting all customer interactions in the CRM and escalating complex issues when necessary.
* Collaborating with internal teams to ensure prompt resolution of resident concerns.
* Staying up to date with portal features, policy changes, and process updates.
* Offering feedback to help improve the customer experience and portal usability.
**Qualifications**
To succeed in this role, you'll need:
* A high school diploma or equivalent (Associate's or Bachelor's degree preferred).
* 1-2 years of experience in customer support, preferably in a property management or real estate environment.
* Hands-on experience using SAP and RealPage platforms is required.
* Excellent written and verbal communication skills.
* Proficiency with CRM and customer support tools (e.g., Zendesk, Freshdesk).
* Strong problem-solving skills, with the ability to work independently and manage multiple tasks.
* High attention to detail and organizational skills.
* Empathetic and professional demeanor, especially when handling escalated issues.
**What's Next?**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit a complete and thoughtful application, which includes your resume. Your application and resume will be reviewed to determine whether you meet the required qualifications. If you're advanced to the next step of the process, you'll receive an email invitation to complete a digital assessment, which will provide an opportunity to further showcase your experience and skills.
**Additional Information**
* U.S. APPLICANTS ONLY: The hourly rate for this position is anticipated to range between $19.25 – $25.00.
* Work Authorization: Permanent Authorization to work in the U.S. is a precondition of employment for this position. arenaflex will not sponsor applicants for work visas in connection with this position.
* E-Verify Program Participant: arenaflex participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only).
* arenaflex is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. We respect all backgrounds, differences, and perspectives, enabling us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work.
**Apply Now!**
If you're ready to join a dynamic team that values integrity, caring, integration, and innovation, apply for the Customer Support Agent position today!