At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Support Specialist, you'll play a vital role in making this happen by providing fast, friendly, and customer-focused support to our valued customers. If you're a people person with a passion for problem-solving and a drive to succeed, we want to hear from you!
**About arenaflex**
arenaflex is a leading distributor of shipping, industrial, and packaging materials, with over 9,000 employees across 13 locations in North America. As a family-owned company, we're built on stability and success, and we're committed to providing our employees with a supportive and collaborative work environment that fosters growth and development.
**Why Join arenaflex?**
* Learn: In-depth training helps you sharpen your communication and problem-solving skills, setting you up for success in your role and beyond.
* Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career, with opportunities to take on new challenges and responsibilities.
* Connect: Build strong relationships with your colleagues in our collaborative in-person setting, with regular team events and activities that bring us together.
**Position Responsibilities**
As a Customer Support Specialist at arenaflex, you'll be responsible for:
* Processing customer orders, making product recommendations, and handling account inquiries using world-class technology.
* Being a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
* Building business relationships with customers over phone, email, and chat.
* Understanding customer needs and recommending arenaflex's best solutions.
* Helping customers navigate arenaflex's website and online ordering.
**Minimum Requirements**
To be successful in this role, you'll need:
* A high school diploma or equivalent; a bachelor's degree is preferred.
* Excellent problem-solving, listening, and communication skills.
* Prior customer service experience is a plus, but if you're eager to learn, we'll train you!
**Benefits**
As an arenaflex employee, you'll enjoy:
* Complete health insurance coverage and a 401(k) plan with a 6% employer match that starts day one.
* Multiple bonus programs.
* Paid holidays and generous paid time off.
* A Tuition Assistance Program that covers professional continuing education.
* Best-in-class, clean, modern facilities.
* A first-class fitness center and nearby walking path.
**Work Environment and Company Culture**
At arenaflex, we're committed to creating a supportive and inclusive work environment that fosters growth, development, and collaboration. Our facilities are designed to promote productivity and well-being, with amenities like a fitness center, walking path, and modern break rooms. We're proud to be an EEO/AA Employer/Vet/Disabled and a drug-free workplace.
**Compensation and Perks**
As a Customer Support Specialist at arenaflex, you can expect a competitive hourly rate of $24-$28 per hour, with opportunities for growth and advancement. You'll also enjoy a range of benefits, including:
* Complete health insurance coverage.
* A 401(k) plan with a 6% employer match.
* Multiple bonus programs.
* Paid holidays and generous paid time off.
* A Tuition Assistance Program.
* Best-in-class facilities and amenities.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for problem-solving, we want to hear from you! Apply now to join our team as a Customer Support Specialist at arenaflex.