Experienced Data Entry and Operations Analytics Manager - Remote and Hybrid Opportunities with Southwest Airlines

Introduction to Southwest Airlines

Southwest Airlines is a renowned leader in the aviation industry, committed to providing exceptional customer service, reliable operations, and a unique company culture that values its employees. As a company, we prioritize creating a stable work environment that fosters equal opportunities for learning, growth, and innovation. Our mission is to connect people to what's important in their lives through friendly, reliable, and low-cost air travel. We are now seeking an experienced Data Entry and Operations Analytics Manager to join our team, contributing to the success of our operations and analytics initiatives.

Job Summary

The Manager NOC Post Ops Analytics will play a critical role in our Network Operations Control (NOC) team, focusing on data collection, assessment, and analysis to inform post-ops analytics instructions. This position requires a strategic and proactive leader who can evaluate qualitative and quantitative data related to irregular operations (IROPS) events, identify root causes of disruptions, and develop forward-looking initiatives to enhance disruption responses. As a key member of our team, you will work collaboratively with stakeholders to extract insights from data, align analysis outcomes with adjacent groups, and support feedback delivery instructions and discussions.

Key Responsibilities

• Manage the entire Post-Ops Analytics process to deliver feedback and development instructions to stakeholders throughout the Network Operations Control
• Establish the setup of data flows, methods, and data structures to facilitate assessment and analysis
• Collect relevant data (quantitative and qualitative) and develop various cross-cuts and analytics to focus on the impact of day-of decisions made
• Work collaboratively with adjacent Network Operations Control groups to extract desired insights and relevant nuances in the data collected
• Identify and communicate the vital aspects of root cause(s) of IROPS situations and associated operational challenges
• Align analysis outcomes with adjacent groups and gather their inputs and feedback
• Support feedback delivery instructions and discussions and guide wider groups with requests and follow-ups
• Work alongside the Director/Sr. Managed Analytics to ensure the Post-Ops Analytics Team is properly resourced, staffed, and organized

Essential Qualifications

• High School Diploma or GED required
• Demonstrated experience in leading or managing teams, either directly or indirectly
• Comprehensive knowledge of airline operations, disruption management analytics, and operational data sets, tools, and systems
• Skilled in statistical and analytical techniques, data visualization, and predictive or prescriptive algorithms
• Ability to demonstrate and maintain a high regard for sensitive and confidential data
• Ability to work autonomously, with limited and disparate data, and make sound judgments and decisions

Preferred Qualifications

• Experience working with data visualization tools such as Tableau, MS Excel, and count-cell
• Proficiency in SQL, R, Python, and Excel
• Strong interpersonal relationships and leadership skills, with the ability to lead through influence
• Experience working in a fast-paced, dynamic environment with multiple stakeholders and priorities

Career Growth Opportunities and Learning Benefits

At Southwest Airlines, we are committed to the growth and development of our employees. As a Data Entry and Operations Analytics Manager, you will have access to non-stop learning and development opportunities, including training programs, workshops, and conferences. You will also have the chance to work with a talented team of professionals who are passionate about analytics and operations, and contribute to the success of our company.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, empathy, and inclusivity. We value diversity and welcome applicants with diverse thoughts, backgrounds, and experiences. As a hybrid position, you will have the opportunity to work onsite at our Corporate Campus in Dallas, TX, at least three days a week, and remotely for the remaining days. Our campus is a vibrant and collaborative space that fosters innovation, creativity, and camaraderie among employees.

Compensation, Perks, and Benefits

We offer a competitive salary range of $30-40 per hour, as well as a comprehensive benefits package that includes:

• Free flights on any open seat on all Southwest flights, including eligible dependents
• Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay
• Potential for annual ProfitSharing contribution towards retirement

Conclusion

If you are a motivated and experienced professional looking for a challenging and rewarding role in data entry and operations analytics, we encourage you to apply for this exciting opportunity. As a Data Entry and Operations Analytics Manager with Southwest Airlines, you will have the chance to work with a talented team, contribute to the success of our company, and grow your career in a dynamic and supportive environment. Apply now to join our team and take your career to new heights!

Apply Now