Join the Disney Team: Revolutionizing Media and Entertainment through Data-Driven Excellence
The Walt Disney Company is a global leader in the media and entertainment industry, renowned for its iconic brands, captivating storytelling, and innovative spirit. As a pioneer in the digital landscape, Disney continues to push boundaries, driving growth and success through its diverse portfolio of businesses. The Disney Publicizing Deals portfolio is a key player in this ecosystem, covering world-driving brands within The Walt Disney Organization's Media Organizations section and related IPs, including Disney, Pixar, Marvel, and Lucasfilm, as well as broad amusement networks ABC, Star, and FX, and the renowned real brand, National Geographic.
About the Role: Digital Operations Client Services Manager
We are seeking a highly skilled and experienced Data Entry Specialist to join our team as a Digital Operations Client Services Manager. As a critical member of our Milan-based Italian promotion deals and operations association, you will play a pivotal role in driving revenue, optimizing operational efficiency, and delivering top-tier sales and partner support. This is an exceptional opportunity to work with a global leader in the media and entertainment industry, leveraging your expertise in media planning, campaign management, and data analysis to make a tangible impact.
Key Responsibilities:
- Lead 1 Digital Operations Client Services manager in supporting assigned sales reps and related clients through all phases of the campaign lifecycle, from planning to invoicing
- Deliver successful media campaigns that maximize revenue and drive client satisfaction
- Assign team tasks while contributing to and supporting campaign management
- Perform all tasks related to campaign management, including inventory forecasting, media plan creation, order entry, trafficking, optimization, reporting, and invoicing
- Ensure the Record Administrator is fully trained on campaign execution and able to address all related queries
- Act as the central point of contact for any escalations on complex issues or requests regarding inventory, ad products, or campaigns
- Support Sales, Finance, and Accounting in revenue tracking and campaign analysis
- Investigate and resolve ad delivery, ad quality, and technical issues, liaising with global Ad Platforms support
- Test potential ad tech vendor integrations and provide input on contract negotiations
- Ideate, execute, review, and optimize operational processes that drive quality and efficiency
- Analyze utilization and execution of digital inventory to develop strategies and initiatives that maximize revenue yield
- Manage, mentor, and develop talent, including training future recruits
- Create and update internal documentation to explain processes and best practices
- Collaborate with regional teams and act as a local center of excellence for other offices across EMEA
- Maintain a strong understanding of TWDC's ad tech stack and strategy, and stay up-to-date on industry developments
Essential Qualifications:
- Graduate level or comparable experience
- 3+ years of overall experience in the advertising industry, either on the publisher/agency side or in ad tech
- Team management experience
- Expertise in defining and optimizing processes
- Proficiency in planning, trafficking, and managing ad campaigns for display and video across websites, apps, social platforms, and connected TV environments
- Proven ability in activating campaigns, generating accurate and relevant insights, and optimizing performance
- Strong understanding of programmatic advertising, the technologies that power it, and key vendors in the space
- Familiarity with general data security and privacy requirements related to digital advertising
- Ability to represent the company in external meetings and events
- Media or entertainment brand experience is beneficial, as is knowledge of the processes and methodologies of a global corporation
- Essential skills in campaign management and ad serving platforms (e.g., Google Ad Manager), ad tech stack, and management of Creative Labels and Tracking to support and guide the assigned team
- Knowledge of Large activation for digital campaigns and related requirements
Preferred Skills and Competencies:
- Highly energetic and driven problem solver
- Exceptional attention to detail, organizational skills, and ability to simultaneously prioritize and balance multiple tasks
- Analytical; able to assess, evaluate, and plan based on the results
- Able to step back and view situations at a macro level, tackling the immediate challenge and providing long-term solutions
- Natural team leader and educator, able to foster a positive, inclusive culture
- Motivated to lead by example and hold others accountable for high standards
- Open to working independently or collaboratively with reports, peers, and senior leaders
- Revenue-driven, but not at the expense of our people
- Continuously focused on our clients and prioritizing the customer experience
- Confident communicator with excellent presentation skills, able to speak on behalf of the team internally and externally
- Willing to work in a global organization with partners across the world
- Ability to navigate the digital advertising industry and maintain relationships with publishers, broadcasters, agencies, advertisers, and tech vendors
- In-depth understanding of digital media and the advertising industry, particularly video and within EMEA
- IT savvy across core business applications and remote working tools (Outlook, Excel, PowerPoint, Slack, Zoom)
What We Offer:
Disney provides a competitive overall rewards package that includes pay, fitness and financial savings benefits, time-off programs, educational opportunities, and more. Our comprehensive benefits enable our employees and cast members to live their best lives, grow personally and professionally, and take advantage of the unique perks that only Disney can offer.
- Career Development
- Community Involvement
- Commuter Assistance
- Exclusive Discounts
- Flexibility @ Disney
- Health Insurance and Wellbeing
- Childcare Options
- Paid Time Off
- Retirement Programs
- Theme Park Admission
- Tuition Assistance
- Weekly Pay
- Wellness Programs
Join Our Team:
At Disney, we value diversity and encourage individuals from all backgrounds to apply. Our company is an equal opportunity employer, committed to creating an inclusive environment where everyone can thrive. If you're a motivated and experienced professional looking to make a meaningful impact in the media and entertainment industry, we invite you to join our team as a Digital Operations Client Services Manager.
As a leader in the digital advertising space, you'll have the opportunity to drive revenue growth, optimize operational efficiency, and deliver exceptional client experiences. With a comprehensive benefits package and a culture that prioritizes career development and community involvement, Disney offers a unique and rewarding work environment that's hard to find elsewhere.
If you're ready to take your career to the next level and be part of a dynamic, global organization, apply now to join our team!
Apply Now