Welcome to arenaflex
arenaflex is a leading media and entertainment company, home to some of the world's most beloved brands, including Disney, Pixar, Marvel, and Lucasfilm, as well as a vast array of entertainment networks and our iconic brand, National Geographic. Our company is dedicated to creating innovative, engaging, and entertaining experiences for audiences around the globe. We are now seeking an experienced and skilled Digital Campaigns Client Service Manager to join our team, working remotely and contributing to the success of our advertising sales and operations.
About the Role
The Digital Campaigns Client Service Manager will play a critical role in our Milan-based Italian advertising sales and operations team. As a key member of the client services group, you will be responsible for leading a Digital Campaigns Client Service team in supporting assigned sales representatives and related clients through all stages of the campaign lifecycle, from planning to invoicing. Your expertise in media planning, campaign management, and leadership will be essential in driving revenue growth, improving operational efficiency, and delivering top-level sales and partner support.
Key Responsibilities
- Lead a Digital Campaigns Client Service team in supporting assigned sales representatives and related clients through all stages of the campaign lifecycle, from planning to invoicing
- Deliver effective media plans that maximize revenue and drive client satisfaction
- Allocate team responsibilities while contributing to and assisting in campaign management
- Perform all tasks related to campaign management, including inventory forecasting, media plan creation, order entry, trafficking, optimization, reporting, and invoicing
- Ensure the Account Manager is fully trained on campaign performance and able to address all related questions
- Act as the primary point of contact for any escalations on complex issues or requests regarding inventory, ad products, or campaigns
- Assist Sales, Finance, and Accounting in revenue tracking
- Investigate and resolve ad delivery, ad quality, and technical issues, liaising with global Ad Platforms support
- Test potential ad tech vendor integrations and provide input on contract negotiations
Essential Qualifications
- Graduate degree or equivalent experience
- 3+ years of overall experience in the advertising industry, either publisher/agency side or in ad tech
- Team management experience
- Expertise in defining and advancing processes
- Highly skilled in determining, planning, trafficking, and managing ad campaigns for display and video across websites, apps, social platforms, and connected TV environments
- Proven ability in executing campaigns, creating accurate and relevant experiences, and optimizing performance
- Solid understanding of programmatic advertising, technologies that power it, and key players in the space
- Familiarity with general data security and protection requirements related to digital advertising
- Able to represent the organization in external meetings and events
- Media or entertainment brand experience is beneficial, as is knowledge of the processes and procedures of a global partnership
- Essential skill in ad management systems (e.g., Google Ad Manager), ad server systems (e.g., DV360), and management of Creative Labels and Tracking to support and lead the assigned team
- Knowledge of IAB standards for digital campaigns and related requirements
Preferred Qualifications
- Bachelor's degree in a related field (e.g., marketing, advertising, communications)
- 5+ years of experience in digital advertising, with a focus on campaign management and team leadership
- Advanced knowledge of ad tech platforms, including demand-side platforms (DSPs), supply-side platforms (SSPs), and ad exchanges
- Experience with data analysis and insights tools, such as Google Analytics or similar platforms
- Strong understanding of the digital advertising ecosystem, including industry trends, challenges, and opportunities
Skills and Competencies
- Highly energetic and driven problem solver
- Exceptional attention to detail, organizational skills, and ability to simultaneously focus on and balance multiple tasks
- Analytical; able to assess, evaluate, and plan based on results
- Able to step back and look at situations at a high level, tackling the immediate challenge and providing long-term solutions
- Natural team leader and mentor, able to foster a positive, inclusive culture
- Driven to lead by example and hold others accountable for high standards
- Open to working independently or collaboratively with reports, peers, and senior leaders
- Revenue-focused, but not at the expense of our colleagues
- Always centered on our guests and focused on the client experience
- Confident communicator with excellent presentation skills, able to speak on behalf of the team internally and externally
- Eager to work in a global organization with partners across the world
- Able to navigate the digital advertising industry and maintain relationships with publishers, broadcasters, agencies, advertisers, and tech vendors
- Comprehensive understanding of digital media and the advertising business, especially video and within EMEA
- IT savvy across core business applications and remote working tools (Outlook, Excel, PowerPoint, Slack, Zoom)
Career Growth and Learning Benefits
At arenaflex, we are committed to the growth and development of our employees. As a Digital Campaigns Client Service Manager, you will have access to a range of training and development opportunities, including:
- Professional development programs to enhance your skills and knowledge
- Mentorship and coaching from experienced leaders
- Opportunities to work on high-profile campaigns and projects
- Collaboration with cross-functional teams to drive business results
- Recognition and reward for outstanding performance
Work Environment and Company Culture
arenaflex is a dynamic and innovative company that values creativity, collaboration, and diversity. Our remote work environment is designed to support flexibility, productivity, and work-life balance. As a member of our team, you can expect:
- A collaborative and inclusive culture that values diverse perspectives
- A flexible and remote work environment that supports work-life balance
- Access to cutting-edge technology and tools to support your work
- Opportunities to participate in company-wide initiatives and events
- A comprehensive benefits package that includes health insurance, retirement programs, and more
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package that includes a salary, benefits, and perks. As a Digital Campaigns Client Service Manager, you can expect:
- A competitive salary range, depending on experience
- A comprehensive benefits package, including health insurance, retirement programs, and more
- Opportunities for professional development and growth
- A flexible and remote work environment that supports work-life balance
- Access to exclusive discounts and perks, including theme park admission and more
Conclusion
If you are a motivated and experienced digital advertising professional looking for a new challenge, we encourage you to apply for the Digital Campaigns Client Service Manager role at arenaflex. With our commitment to innovation, creativity, and diversity, we offer a unique and rewarding work environment that supports your growth and development. Join our team and contribute to the success of our advertising sales and operations. Apply now to take the first step in your new career!
Apply Now