Join the Team: Disability Access Service Video Chat Specialist
Workwarp is seeking a highly skilled and compassionate Disability Access Service (DAS) Video Chat Specialist to join our team! As a DAS Video Chat Specialist, you will play a vital role in providing exceptional support to guests with disabilities, ensuring they have a magical experience at our Disney properties. This is a unique opportunity to work remotely and be part of a dynamic team that values diversity, inclusion, and guest satisfaction.
About Workwarp and the Disability Access Service
Workwarp is a leading provider of disability access services, working closely with Disney to ensure that guests with disabilities have a seamless and enjoyable experience. Our team is dedicated to providing exceptional support, and we're looking for a talented individual to join our ranks. As a DAS Video Chat Specialist, you will be responsible for assisting guests with disabilities, providing information, and resolving issues related to accessibility services.
Key Responsibilities:
- Proactive Support: Respond to guest inquiries related to accessibility services, providing information and resolving issues in a timely and professional manner.
- Effective Communication: Communicate effectively with guests through video calls, chats, and phone interactions, adapting to various communication styles and needs.
- Assessing Needs: Utilize suggestive challenges to determine the level of support required for guests with different disabilities (e.g., hearing, mobility, visual, mental).
- Situational Guides: Evaluate situational guides to gain a comprehensive understanding of guest challenges and provide tailored support.
- Single Point of Contact: Serve as a single point of contact for guests with disabilities, providing support before, during, and after their visit.
- Collaboration: Work with availability teams to determine which services best align with specific guest needs and challenges.
- Resourcefulness: Recommend accessibility services and resources available to guests to enhance their experience.
- Decision-Making: Make informed decisions while understanding when to escalate concerns to facilitators, working leads, or salaried leaders.
- Integrity: Maintain integrity in escalated interactions and seek guidance in challenging conversations.
- General Support: Provide general resort information and scheduling support based on guest needs.
- Alternative Solutions: Offer alternative solutions and answers for guests who may not meet the requirements for the Disability Access Service.
Essential Qualifications:
- Disney Knowledge: Familiarity with Disney properties, products, and services, as well as exceptional guest service skills.
- Technical Skills: Demonstrated technical abilities and computer proficiency, with the capacity to learn and work with various systems and applications, including Microsoft Office Instruments and Guest Service Suite.
- Problem-Solving: Strong problem-solving skills and the ability to handle confidential information.
- Communication: Willingness to ask discovery questions to secure important information from guests and determine which accessibility services are the best fit.
- Video Interaction: Comfortable with being on camera during video visits.
Preferred Qualifications:
- Disability Experience: Previous experience working with individuals with disabilities or accessibility needs.
- Related Experience: Experience in related roles, such as Guest Services, Guest Relations, or Web Help Desk.
- Disney Knowledge: Increased knowledge of Disney parks and guest tools (e.g., Disneyland App and My Disney Experience).
- Bilingual: Bilingual or multilingual candidates are highly encouraged to apply.
- Walt Disney World Hotel: Familiarity with services for guests with disabilities at the Walt Disney World Hotel.
- Technical Skills: Knowledge of Live Connect, Guest Service Suite, MDX, VINCENT, Zendesk, or Avaya is a plus.
What We Offer:
As a remote DAS Video Chat Specialist with Workwarp, you'll enjoy a range of benefits, including:
- Remote Work Flexibility: Work from your preferred location, eliminating the need for a daily commute and allowing you to create a comfortable work environment.
- Work-Life Balance: Enjoy better work-life balance, as remote work allows you to schedule your work around your personal life and responsibilities.
- Competitive Compensation: A competitive salary and benefits package, including opportunities for professional growth and development.
- Healthcare Benefits: Access to healthcare benefits, including medical, dental, and vision coverage.
- Retirement Plans: Participation in a 401(k) or other retirement savings plans, with employer contributions or matching.
- Paid Time Off: Paid vacation days, holidays, and sick leave, allowing you to recharge and relax.
- Professional Development: Opportunities for training, workshops, or education reimbursement to enhance your skills and career.
- Employee Assistance Programs: Confidential counseling and support services for you and your family.
Why Join Our Team?
At Workwarp, we're committed to creating a diverse and inclusive work environment that values empathy, compassion, and exceptional guest service. As a DAS Video Chat Specialist, you'll be part of a team that makes a positive impact on the lives of guests with disabilities. We're looking for talented individuals who share our passion for delivering exceptional support and creating magical experiences.
How to Apply:
If you're a motivated and compassionate individual with a passion for disability support, we encourage you to apply for this exciting opportunity. Even if you don't feel like a perfect match, we'd love to hear from you! Please submit your application, and our team will be in touch to discuss this role further.
Apply Now